Account Management Associate | Night shift

KMC Solutions; Metro Manila; Ibrido; PHP 391.000 - 614.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work setup

Competitive salary

Pantry access (MadMax Coffee, Fresh Fr

Fresh Fridge

Diverse learning & growth

Sprout Cloud HR platform

Above standard leaves

Descrizione del lavoro

KMC Solutions is seeking a Client Services Specialist I to act as a liaison between clients and internal teams, ensuring satisfaction and timely delivery of services.

The role involves coordinating with support, operations, and sales, managing client accounts, preparing reports, and supporting travel and logistics for client visits. Fresh graduates welcome; hybrid work setup in Metro Manila.

Competenze

• Fresh graduates welcome.
• 2+ years of Account Management experience is a plus.
• Exceptional level of commitment towards customer experience.
• Willing to work night shift if needed in a BPO environment.
• Experience with account management.
• Proficient in Microsoft Office Suite.
• Project management skills.
• Willing to work at our BGC site.

Mansioni

• Meeting Support: Preparing agendas, minutes, and follow-ups.
• Updating action trackers after meetings.
• Coordinating with internal teams to prepare reports or decks.
• Project & Task Coordination: Tracking project timelines and deliverables.
• Following up with internal teams on client requests.
• Communication Support: Formatting proposals, decks, or contracts.
• Inventory Management: Monitoring stock levels and coordinating with procurement.
• Preparing inventory reports for client accounts using OSP.
• Tracking shipments, deliveries, and returns with HR.
• Flagging low stock or delayed items to account managers.
• General Admin: Coordinating travel and logistics for client visits.
• Monitoring shared inboxes for account-related inquiries.

Conoscenze

Account Management

Client Relations

Communication Skills

Project Management

Customer Experience

BPO Industry Knowledge

Strumenti

Microsoft Office Suite

MS Excel

Descrizione del lavoro

The Client Services Specialist will act as a liaison between the company and its clients, ensuring that clients are satisfied with the services provided. This role involves managing client accounts, addressing client inquiries and concerns, and coordinating with various departments to ensure client needs are met efficiently and effectively.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CLIENT SERVICES SPECIALIST I include:

Meeting Support

• Preparing agendas, minutes, and follow-ups
• Updating action trackers after meetings
• Coordinating with internal teams to prepare reports or decks

Project & Task Coordination

• Tracking project timelines and deliverables
• Following up with internal teams (support, ops, marketing) on client requests

Communication Support

• Support in formatting proposals, decks, or contracts

Inventory Management (for review, for Client owned assets only)

• Monitoring stock levels (esp. in batch hiring)
• Coordinating with procurement on orders
• Preparing inventory reports for client accounts using OSP (need to review based on actual numbers)
• Tracking shipments, deliveries, and returns (together with HR)
• Flagging low stock or delayed items to account managers

General Admin

• Coordinating travel and logistics (for client visits)
• Monitoring shared inboxes for account-related inquiries

To apply, you must be an expert on the following requirements:

• Fresh Graduates are welcome to apply!
• 2+ years of Account Management experience is a plus
• Exceptional Level of Commitment towards Customer Experience
• Preferably exposed in the BPO Industry (willing to render night shift, if needed)
• With experience with account management
• Proficient in Microsoft Office Suite (preferred)
• Project Management Skills
• Must be willing to work in our BGC site

It will also be favorable if you are knowledgeable in:

• Proficient Oral and Communication Skills
• Strong sense of Business Acumen
• Exceptional Customer Service
• Ability to build and maintain strong client relationships
• Ability to manage and influence key stakeholders