Academic Registry Coordinator

GUS Education PH; Philippines; Hybrid; PHP 446,000 - 759,000; Full time

Benefits offered by this job

HMO + Life Insurance

30 PTOs

Parental & Maternity Benefits

Transport & Internet Allowances

Clothing & Laundry Allowances

Rice Allowances

Hybrid Work Model

Job summary

GUS Education PH is seeking an Academic Registry Coordinator to keep student records accurate and processes on track. You will blend Registry administration with advanced Excel and LMS oversight to support assessment, progression, and reporting.

The role combines student service and data management in a hybrid setup, onsite first months, then flexible work arrangement. Strong communication and detail-orientation are essential for success in this environment.

Qualifications

• 3–5 years of experience in a similar role in Registry or academic administration.

Responsibilities

• Respond to student enquiries through Registry mailboxes regarding programme structures, credits, assessments, academic policies, and related processes.

Skills

Advanced Excel

Communication

Organization

Registry/Academic Administration

Customer Service

Independent Work

Education

Bachelor's degree in Education, Office Administration, or related field

Tools

Canvas

Job description

About the job Academic Registry Coordinator

KEEPING ACADEMIC JOURNEYS ON TRACK!

Bring your higher education experience, advanced Excel skills, and confidence with learning management systems to support seamless academic administration, assessment, and student progression.

Guiding, Uplifting, and Soaring in a #GreatPlaceToWork

• Health & Security: HMO (up to 2 dependents) + Life Insurance
• Work-Life Balance: 30 PTOs, Leave Conversion
• Family Support: Parental & Maternity Benefits
• Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances
• Hybrid Work Setup: Onsite for the first 4 months, then switch to hybrid after the 3rd-month review: 4x WFH, 1x RTO
• Work Location: Bridgetowne, Quezon City
• Work Schedule: Monday to Friday | 3:00 PM to 12:00 AM (PH Time)

HAVE WHAT IT TAKES TO BE OUR REGISTRY COORDINATOR?

• 3–5 years of experience in a similar role, preferably within Registry, academic administration, student services, assessment administration, or a related higher education function.
• Experience working in a college or university environment is highly preferred.
• Advanced proficiency in Microsoft Excel, with the ability to maintain detailed trackers, manage and validate data, analyse information, and produce accurate reports.
• Experience working with learning management systems (LMS), particularly Canvas, is highly preferred. Candidates should be comfortable navigating academic technology platforms and adaptable to learning new systems.
• Experience working in a blended customer service and administrative environment.
• Bachelor's degree in Education, Office Administration, or related field.
• Experience working across multiple systems, databases, and online platforms.
• Strong organisational skills with exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities, work independently, and consistently meet deadlines.
• Highly adaptable and flexible, with the ability to respond effectively to changing priorities, processes, systems, and responsibilities.
• Strong problem-solving skills and the ability to develop practical solutions to administrative challenges.
• Ability to handle confidential and sensitive academic information with professionalism and discretion.
• Strong customer service mindset with the ability to provide timely, accurate, and professional support to students and academic staff.

DAY IN THE LIFE OF A REGISTRY COORDINATOR
(HYBRID WORK EDITION!)

Student Support & Communication

• Respond to student enquiries through Registry mailboxes regarding programme structures, credits, assessments, academic policies, and related processes.
• Provide timely, accurate, and professional support to students through weekly online office hours.
• Support students in understanding relevant Registry processes and academic requirements.
• Participate in student induction activities and tutorial sessions for new enrolments.
• Escalate complex or academic matters to the appropriate academic or senior Registry colleagues.

Assessment Administration & Tracking

• Track student assessment submissions and marking progress through Canvas.
• Ensure assessment submission folders are correctly configured, accessible, and available to students.
• Monitor assessment activity and follow up on administrative issues affecting submissions or marking.
• Maintain and update detailed Registry Excel trackers, including submission counts, marking progress, and assessment statistics.
• Support assessment and reassessment tracking at the end of each academic term.
• Maintain accurate assessment records and documentation in accordance with Registry procedures.

Learning Management System Oversight

• Monitor Canvas and other learning management systems to ensure assessment folders are created on time and configured correctly.
• Check course settings and student access to relevant learning materials and assessment areas.
• Troubleshoot student access and enrolment issues and coordinate with relevant teams to resolve platform-related concerns.
• Support accurate student enrolment across relevant courses and learning platforms.
• Quickly learn and adapt to new LMS features, systems, and academic technology as required.
• Identify recurring platform or access issues and contribute to improvements in administrative processes.

Academic Records & Student Progression

• Use University systems to manage and review course IDs, programme structures, and academic records.
• Support the accurate processing and review of student progression to the next academic level.
• Assist with progression into dissertation stages and other key points in the student academic journey.
• Support credit mapping and validation activities, ensuring information is accurate and appropriately recorded.
• Maintain up-to-date academic records and documentation to support progression and Registry processes.
• Coordinate with Finance regarding student charges associated with retakes, prolongation, and other academic activities.
• Support the accurate communication of relevant financial obligations to students.
• Respond to routine student queries regarding charges and liaise with Finance to clarify account-related matters.
• Ensure Registry and Finance information is appropriately aligned when supporting academic processes with financial implications.

Examination Boards & Academic Governance

• Prepare documentation and administrative materials for quarterly Examination Boards.
• Compile relevant information relating to extenuating circumstances, academic appeals, and academic misconduct allegations.
• Ensure board documentation is complete, accurate, and prepared within required timelines.
• Support the maintenance of records and documentation arising from academic governance processes.
• Handle sensitive and confidential academic information with discretion and in accordance with University policies and procedures.
• Maintain accurate Registry records, trackers, databases, and supporting documentation.
• Use advanced Excel skills to analyse, validate, organise, and report academic and assessment data.
• Perform data checks to identify inconsistencies and support the accuracy of academic records.
• Work confidently across multiple systems and databases to ensure information is correctly maintained and updated.
• Identify opportunities to improve Registry processes, systems, and workflows.
• Develop practical and effective administrative solutions to improve the student and staff experience.
• Work collaboratively with Registry, Academic, Finance, IT, and other internal teams to support effective academic administration.
• Build positive working relationships with students, faculty, and professional services colleagues.
• Maintain a flexible and adaptable approach when priorities and responsibilities change.
• Contribute to a professional, supportive, and student-focused working environment.
• Undertake other duties appropriate to the role as reasonably requested.

GUS Education PH: Empowered by knowledge, guided by heart.

A certified Great Place to Work company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. As a strategic partner, we turn every challenge into an opportunity for growth through collaboration, innovation, and operational excellence.

Big careers start with big learning—and yours could start here.

Ready to bring your higher education experience, Excel expertise, and adaptability with academic systems to a role that directly supports students and faculty? Join us as a Registry Coordinator and help keep academic operations accurate, efficient, and student-focused.