AC Manila - Salesforce Admin Support Associate

PwC Acceleration Center Manila; Taguig; On-site; PHP 390,600 - 613,800; Full time

Job summary

A leading consulting firm in Metro Manila is seeking an Associate to support senior staff and manage client experiences, particularly resolving complex Salesforce challenges. Candidates should hold a Bachelor's Degree and possess 1 to 3 years of application support experience with Salesforce Administrator Certification. Proficient communication skills in English are required, along with a willingness to learn and collaborate in a fast-paced environment. Join this dynamic team to grow your skills and deliver quality outcomes.

Qualifications

• 1 to 3 years of experience in application support roles.
• Understanding Salesforce Architecture and data model design.
• Familiarity with CI/CD practices for Salesforce.

Responsibilities

• Support senior staff in managing client experiences.
• Participate in resolving complex challenges related to Salesforce.
• Engage in research to inform project decisions.
• Collaborate effectively with team members.

Skills

Salesforce Certifications: Administrator Certification (ADM-201)

Oral and written proficiency in English

Analytical skills

Client-facing communication skills

Education

Bachelor's Degree

Job description

Job Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Job Description

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the Managed Services team you will improve client experiences and manage the resolution of complex challenges for Salesforce. As an Associate you will support senior staff, engage in research, and participate in project tasks while developing your skills and knowledge to deliver quality work.

Responsibilities

• Support senior staff in managing client experiences
• Participate in resolving complex challenges related to Salesforce
• Engage in research to inform project decisions
• Contribute to various project tasks and initiatives
• Develop skills and knowledge in Salesforce solutions
• Collaborate effectively with team members
• Maintain a focus on delivering quality outcomes
• Adapt to changing project dynamics and client needs

What You Must Have

• Bachelor's Degree
• 1 to 3 years of experience in application support roles
• Salesforce Certifications: Administrator Certification (ADM-201)
• Oral and written proficiency in English required

What Sets You Apart

• Additional Salesforce certifications
• Understanding Salesforce Architecture and data model design
• Managing multiple client environments within SLA frameworks
• Analyzing recurring incidents for preventive actions
• Collaborating with cross-functional teams for troubleshooting
• Demonstrating analytical and client-facing communication skills
• Familiarity with CI/CD practices for Salesforce
• Knowledge of ITIL service management practices

Company Overview

PwC AC Manila's Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.