A/R Operations & Billing Specialist (Process Improvement)

Swak BPO Corp.; Philippines; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO

Free meals

Free shuttle services

Recreational facility

Promotions and salary increases

Job summary

Swak BPO Corp. in Clark Freeport Zone is hiring a Staff Accountant to support A/R operations, billing review, and reconciliations. The role combines accounting responsibilities with process improvements and ERP system usage.

The candidate should handle independent work across Excel, ERP platforms, and data analysis to identify issues and drive improvements rather than only processing transactions. Strong analytical skills and attention to detail are essential, as is the ability to collaborate

Qualifications

• 3–5 years of progressive experience in A/R or accounting operations.
• Experience independently reviewing accounting transactions and the work of others.
• Experience with ERP-based accounting environments.
• Experience supporting accounting automation, system implementations, integrations, or workflow improvements is a plus.
• Advanced Excel skills with large data sets and reconciliations.

Responsibilities

• Own assigned portions of the customer billing and A/R process from source-data validation through invoice review, posting, payment application, and reconciliation.
• Review higher-risk or nonstandard billing activity, including rate changes, prorations, additions/reductions, credits, and customer changes.
• Investigate unapplied cash, invoice discrepancies, customer account differences, and other A/R exceptions.
• Prepare customer account reconciliations and supporting schedules.
• Support month-end close activities related to A/R, revenue, cash application, and related accounts.
• Perform secondary review of invoices and payment applications prepared by other team members.
• Validate staffing rosters, contractual rates, effective dates, seat counts, naming conventions, and other billing drivers against supporting documentation.
• Review transactions for accuracy, completeness, consistency and compliance with established procedures.
• Document findings clearly and follow issues through resolution.
• Identify recurring errors and recommend improvements to controls, training, or system configuration.
• Serve as a knowledgeable ERP user for A/R and related accounting processes.
• Troubleshoot transaction, reporting, data-interface, and workflow issues before escalation.
• Support implementation and continued improvement of BC and other Finance systems.
• Participate in testing of system changes, reports, integrations, and automated workflows.
• Improve Excel-based tools used for reconciliations, billing analysis, exception reporting, and operational monitoring.
• Identify opportunities to automate repetitive accounting activities and reduce manual processing.
• Help maintain appropriate controls over data imports, interfaces, and automated accounting processes.
• Prepare and review A/R aging, customer reconciliations, unapplied cash reports, billing exception reports, and other operational schedules.
• Reconcile operational source data to ERP balances and investigate differences.
• Analyze unusual account movements and unresolved exceptions.
• Develop reporting that improves visibility into trends, bottlenecks, and recurring issues.
• Maintain and improve written procedures for billing, payment application, reconciliations, review, and exception handling.
• Identify weaknesses in existing workflows and recommend practical improvements.
• Help establish standardized review controls and documentation requirements.
• Provide backup coverage for invoice generation, payment application, reconciliations, and other key A/R activities during PTO or volume peaks.
• Assist with training and supporting junior team members on accounting processes, ERP systems, and Excel tools.

Skills

Advanced Excel

ERP systems experience

Analytical skills

English communication

Education

Bachelor's degree in Accountancy, Finance, Business Administration, or related field

Tools

BC

NetSuite

SAP

Oracle

Sage Intacct

Job description

Swak BPO Corp. in Clark Freeport Zone is hiring a Staff Accountant to support A/R operations, billing review, and reconciliations. The role combines accounting responsibilities with process improvements and ERP system usage.

The candidate should handle independent work across Excel, ERP platforms, and data analysis to identify issues and drive improvements rather than only processing transactions. Strong analytical skills and attention to detail are essential, as is the ability to collaborate