4PL Logistics Operations Specialist

Maersk Global Service Centres Philippines Limited; Philippines; On-site; PHP 320,000 - 440,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited seeks a Customer Service Agent – 4PL to serve as the operational focal point for assigned import and export flows, coordinating 3PL operations and acting as the client's representative.

The role ensures end-to-end shipment visibility, proactive exception management, KPI adherence, and service level compliance while collaborating with customers, carriers, brokers, warehouses, planners, and Maersk teams to drive continuous improvement and

Qualifications

• Minimum 2 years of experience in logistics, freight forwarding, supply chain operations, customer service, or transportation management.
• Experience in customer service role is preferred.
• Exposure to import and export operations is preferred.
• Experience working with customs brokers, warehouses, transport providers, or freight forwarders is an advantage.
• Experience supporting multinational customers is preferred.

Responsibilities

• Manage assigned shipments from origin through final delivery.
• Monitor import and export milestones to ensure timely execution.
• Review shipment status and proactively identify operational risks.
• Coordinate with carriers, brokers, warehouses, transport providers, and other service providers to ensure smooth execution.
• Support issue resolution and escalation management for service disruptions, customs delays, documentation discrepancies, capacity constraints, and delivery exceptions.
• Drive containment and recovery plans to minimize business impact.

Skills

Logistics operations

Customer service

Import/export operations

Freight forwarding

KPI management

Job description

Maersk Global Service Centres Philippines Limited seeks a Customer Service Agent – 4PL to serve as the operational focal point for assigned import and export flows, coordinating 3PL operations and acting as the client's representative.

The role ensures end-to-end shipment visibility, proactive exception management, KPI adherence, and service level compliance while collaborating with customers, carriers, brokers, warehouses, planners, and Maersk teams to drive continuous improvement and