4 Months Contract Operations Executive (Feedback Management/Service Excellence)

RECRUIT EXPRESS PTE LTD; Santo Niño 1st; On-site; PHP 180,000 - 320,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in the Philippines is looking for a capable candidate to manage patient and public feedback across multiple channels. You will review, investigate, and help resolve cases, collaborating with internal teams to ensure timely closure and service recovery.

The role requires a Bachelor's degree in Marketing, Communications, Psychology, or a related field, with strong organisational and analytical skills to translate insights into concrete actions and quality improvements in

Qualifications

• Bachelor's degree in Marketing, Communications, Psychology, or business-related discipline.
• Organised, proactive and able to manage multiple projects.
• Curious, analytical and able to translate insights into action.
• Experience in healthcare, patient experience, service improvement, project management or related fields.

Responsibilities

• Support the review, investigation and management of patient, caregiver and public feedback received through various feedback channels
• Work closely with internal departments to facilitate timely case review, service recovery and closure of feedback cases
• Analyse feedback trends and recurring service issues to identify opportunities for service improvement and organisational learning
• Translate feedback insights into actionable recommendations and support implementation of improvement initiatives
• Build familiarity with complaint management, service recovery principles and stakeholder engagement in managing complex and sensitive cases

Skills

Project management

Analytical thinking

Stakeholder engagement

Multitasking / time management

Education

Bachelor's degree in Marketing, Communications, Psychology, or business-related discipline

Job description

Job Scope:

• Support the review, investigation and management of patient, caregiver and public feedback received through various feedback channels

• Work closely with internal departments to facilitate timely case review, service recovery and closure of feedback cases

• Analyse feedback trends and recurring service issues to identify opportunities for service improvement and organisational learning

• Translate feedback insights into actionable recommendations and support implementation of improvement initiatives

• Build familiarity with complaint management, service recovery principles and stakeholder engagement in managing complex and sensitive cases

Requirements:

• Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline

• Organised, proactive and able to manage multiple projects

• Curious, analytical and able to translate insights into action

• Experience in healthcare, patient experience, service improvement, project management or related fields