Unit Manager, Complaints Management

Makati Medical Center; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Makati Medical Center in Metro Manila invites applications for the Unit Manager for Complaints Management. The role oversees the operations of the complaints unit, ensuring timely receipt, investigation, and resolution of feedback and complaints from patients and stakeholders.

The position seeks a candidate with a healthcare-related degree and a minimum of five years in customer service, including four years in a managerial capacity, preferably with direct patient-service exposure.

Qualifications

• Graduate of any Healthcare related course.
• At least 5 years of work experience in customer service, including at least 4 years in a managerial capacity.
• Preferable has strong exposure on Healthcare related patient service experience.
• Full-time position.

Responsibilities

• Oversee the operations of the Complaints Management unit.
• Ensure proper processing of feedback and complaints from receipt to resolution.

Skills

Customer service

People management

Healthcare

Education

Healthcare-related degree

Job description

A. Job Description

The Unit Manager for Complaints Management oversees the operations of the unit and ensures proper processing of feedback and complaints from receipt to resolution.

B. Qualifications

• Graduate of any Healthcare related course

• At least 5 years of work experience in customer service, inclusive of at least 4 years of experience in a managerial capacity

• Preferable has strong exposure on Healthcare related patient service experience

• Full-time position