NOC Lead

Trends Group, Inc. (TGI); Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Trends Group is seeking an experienced NOC/IT Operations Lead to oversee 24/7 monitoring of our network, systems, cloud, security, and applications. You will manage incident escalations, lead response efforts, and communicate with stakeholders across shifts.

The ideal candidate has 5+ years in NOC roles, 2+ years in leadership, and hands-on experience with SolarWinds, ManageEngine, PRTG, or Zabbix. A strong ITIL background and excellent troubleshooting/communication skills are essential.

Qualifications

• Bachelor’s degree in IT, Computer Science, Computer Engineering, Electronics Engineering, or related field.
• At least 5 years of NOC or IT operations experience, including 2 years in a leadership role.
• Experience with enterprise monitoring tools such as SolarWinds, ManageEngine, PRTG, or Zabbix.

Responsibilities

• Oversee 24/7 monitoring of network, systems, cloud, security, and application infrastructure.
• Manage incident escalations, major incident response and stakeholder communications.
• Lead, mentor, and evaluate L1/L2 engineers across shifts.
• Ensure compliance with ITIL processes, SLAs, and operational procedures.

Skills

Leadership

Incident management

Troubleshooting

Communication

Education

Bachelor’s degree in IT/CS/CE/EE

Tools

SolarWinds

ManageEngine

PRTG

Zabbix

Job description

DUTIES & RESPONSIBILITIES

• Oversee 24/7 monitoring of network, systems, cloud, security, and application infrastructure.
• Manage incident escalations, major incident response, and stakeholder communications.
• Lead, mentor, and evaluate L1/L2 engineers across shifts.
• Ensure compliance with ITIL processes, SLAs, and operational procedures.
• Improve monitoring, workflows, documentation, and service delivery.

QUALIFICATIONS

Education

• Bachelor’s degree in IT, Computer Science, Computer Engineering, Electronics Engineering, or a related field.

Experiences

• At least 5 years of NOC or IT operations experience, including 2 years in a leadership role.
• Experience with enterprise monitoring tools such as SolarWinds, ManageEngine, PRTG, or Zabbix.
• Knowledge of networking, servers, cloud technologies, and ITIL v4 processes.
• Strong leadership, troubleshooting, communication, and incident management skills.