NOC Lead

Trends Group Inc.; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Trends Group Inc. in Makati, Philippines is seeking a skilled NOC Operations Lead to manage 24/7 monitoring of our distributed IT infrastructure, including network, systems, cloud, security, and applications.

The role focuses on leading a team of L1/L2 engineers, driving incident response, and ensuring adherence to ITIL processes and SLAs. You will mentor staff across shifts, coordinate with stakeholders, and continuously improve monitoring practices, documentation, and service delivery to

Qualifications

• Bachelor’s degree in IT, Computer Science, Computer Engineering, Electronics Engineering, or a related field.
• At least 5 years of NOC or IT operations experience, including 2 years in a leadership role.
• Experience with enterprise monitoring tools such as SolarWinds, ManageEngine, PRTG, or Zabbix.
• Knowledge of networking, servers, cloud technologies, and ITIL v4 processes.
• Strong leadership, troubleshooting, communication, and incident management skills.

Responsibilities

• Oversee 24/7 monitoring of network, systems, cloud, security, and application infrastructure.
• Manage incident escalations, major incident response, and stakeholder communications.
• Lead, mentor, and evaluate L1/L2 engineers across shifts.
• Ensure compliance with ITIL processes, SLAs, and operational procedures.
• Improve monitoring, workflows, documentation, and service delivery.

Skills

Leadership

Incident management

Monitoring & troubleshooting

Communication

ITIL

Education

Bachelor’s degree

Tools

SolarWinds

ManageEngine

PRTG

Zabbix

Job description

Duties & Responsibilities

• Oversee 24/7 monitoring of network, systems, cloud, security, and application infrastructure.

Duties & Responsibilities

• Oversee 24/7 monitoring of network, systems, cloud, security, and application infrastructure.
• Manage incident escalations, major incident response, and stakeholder communications.
• Lead, mentor, and evaluate L1/L2 engineers across shifts.
• Ensure compliance with ITIL processes, SLAs, and operational procedures.
• Improve monitoring, workflows, documentation, and service delivery.

Qualifications

• Education
• Bachelor’s degree in IT, Computer Science, Computer Engineering, Electronics Engineering, or a related field.
• Experiences
• At least 5 years of NOC or IT operations experience, including 2 years in a leadership role.
• Experience with enterprise monitoring tools such as SolarWinds, ManageEngine, PRTG, or Zabbix.
• Knowledge of networking, servers, cloud technologies, and ITIL v4 processes.
• Strong leadership, troubleshooting, communication, and incident management skills.