24/7 IT Service Desk Specialist — Customer Focused

Tata Consultancy Services; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Tata Consultancy Services APAC invites applications for a Service Desk role designed to support customers across APAC in a fast-paced, 24x7 environment. The successful candidate will handle multi-channel requests (Teams, email, chat, phone) with strong communication and customer service skills.

Night shifts are required, cross-team collaboration is essential, and basic knowledge of systems and networks is beneficial.

Qualifications

• Must-have: exceptional verbal and written communication; strong customer service and interpersonal skills.
• Willingness to work in shifts including night shifts; ability to handle voice support.
• Ability to understand customer issues and route to the appropriate team; cross-team collaboration.
• Demonstrated ability to thrive in a fast-paced 24x7 operations support environment.

Responsibilities

• Answer customer requests via Teams, email, chat or phone.
• Provide voice support when required.
• Route issues to appropriate teams for resolution.
• Maintain SLA and KPI adherence in daily operations.
• Collaborate across multiple teams to ensure customer satisfaction.

Skills

Communication skills

Customer service

Interpersonal skills

Shift work

Voice support

Team collaboration

24x7 support

Systems knowledge

Network knowledge

Tools

Teams

Job description

Tata Consultancy Services APAC invites applications for a Service Desk role designed to support customers across APAC in a fast-paced, 24x7 environment. The successful candidate will handle multi-channel requests (Teams, email, chat, phone) with strong communication and customer service skills.

Night shifts are required, cross-team collaboration is essential, and basic knowledge of systems and networks is beneficial.