24/7 Global IT Ops Support Analyst

B2BE GSS Sdn Bhd; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

B2BE GSS Sdn Bhd in Manila, Philippines seeks an Operations Support Analyst. The role provides day-to-day operational support for global systems and networks, monitors performance, and supports 24/7 production environments.

The successful candidate will have an IT-related degree, up to 3 years of experience, and solid knowledge of networking, server administration, and file transfer protocols. Excellent problem solving and English communication are essential.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• 1–3 years’ experience in IT operations, network/systems monitoring, or technical support in SaaS/managed services.
• Networking fundamentals and file transfer protocols (AS2, FTP/SFTP, HTTPS).
• Server/infrastructure administration (Windows/Linux), DNS, and MySQL basics.
• Strong analytical and troubleshooting skills under pressure; clear English communication.
• Willingness to work rotating shifts and on-call for a 24/7 environment.
• Preferred: ITIL Foundation or equivalent incident/change management exposure.

Responsibilities

• Perform day-to-day system monitoring, incidents management, systems reporting and escalation.
• Evaluate information from system alerts and escalate unresolved issues to higher tiers.
• Ensure 99.9% system availability to meet SLA commitments.
• Install and configure B2Be proprietary software for customer connectivity.
• Manage customer notifications and provide updates during service interruptions.
• Assist Team Leader with first level support and knowledge management.
• Setup and enhance system monitoring tools and dashboards.
• Log, track, and resolve tickets within the internal SLA targets.
• Review logs to diagnose stuck files and connectivity issues.

Skills

IT operations

Network monitoring

SaaS environments

English communication

Rotating shifts

Education

Bachelor's degree or equivalent

Tools

AS2

FTP/SFTP

HTTPS

Windows/Linux

DNS basics

MySQL basics

Job description

B2BE GSS Sdn Bhd in Manila, Philippines seeks an Operations Support Analyst. The role provides day-to-day operational support for global systems and networks, monitors performance, and supports 24/7 production environments.

The successful candidate will have an IT-related degree, up to 3 years of experience, and solid knowledge of networking, server administration, and file transfer protocols. Excellent problem solving and English communication are essential.