24/7 Customer Care Specialist - Multichannel Support

Freseniusmedicalcare; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Fresenius Medical Care Philippines is seeking a customer service professional to respond to inquiries across voice and non-voice channels, delivering accurate information with empathy and professionalism.

You will document interactions, escalate complex issues, and collaborate with cross-functional teams while meeting quality and service targets in a fast-paced, schedule-driven environment.

Qualifications

• High School Diploma, GED, or equivalent required.
• Minimum of 4 years of experience in customer service or contact center.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and other business systems.

Responsibilities

• Respond to customer inquiries via voice and non-voice channels in a timely, professional manner.
• Provide accurate information on products, services, policies, and billing.
• Document all interactions and follow-up actions in company systems.
• De-escalate issues, build rapport, and deliver positive customer experiences.
• Meet or exceed performance metrics including response time and CSAT.
• Collaborate with teammates and cross-functional partners to resolve issues.

Skills

Verbal communication

Written communication

Multitasking

Education

High School Diploma, GED, or equivalent

Associate's Degree

Tools

Microsoft Office

Case management systems

Job description

Fresenius Medical Care Philippines is seeking a customer service professional to respond to inquiries across voice and non-voice channels, delivering accurate information with empathy and professionalism.

You will document interactions, escalate complex issues, and collaborate with cross-functional teams while meeting quality and service targets in a fast-paced, schedule-driven environment.