2025-7708 Operations Analyst (Bench)

Arch Global Services; Manila; On-site; PHP 335,000 - 502,000; Full time

Job summary

Arch Global Services is seeking a Night Shift Operations Analyst to interpret, analyze, and process activities for property and casualty insurance operations. The role requires high accuracy and meeting service levels.

Qualifications emphasize English fluency, strong analytics, attention to detail, teamwork, and advanced Excel/Word skills. The ideal candidate will support various processes, interact with customers, and contribute to process improvements.

Qualifications

• Strong verbal/written communication with fluency in English.
• Strong analytical and problem-solving ability.
• Detail and quality minded.
• Collaborative and team-oriented with ability to execute within an international team.
• Proficient in Excel and Word.
• Excellent communication and interpersonal skills.
• Flexible with changing requirements and ability to learn new processes quickly.
• Strong interpersonal skills and the ability to establish and maintain excellent working relationships.

Responsibilities

• Interpret data, analyze results and process transactions in various systems in support of submissions, policy issuance, and other operations.
• Prepare and issue documents and reports accurately, as per specifications.
• Interact with team and customers to complete deliverables.
• Communicate issues or queries on a timely basis to ensure quick resolution.
• Assist with troubleshooting and improving processes, as needed.

Skills

Verbal communication

Analytical thinking

Attention to detail

Team collaboration

Excel

Word

Interpersonal skills

Adaptability

Tech skills

Job description

Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

Night Shift

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

Job Responsibilities:

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Qualifications

Required Skills/Experience:

• Strong verbal/written communication with fluency in the English language
• Strong analytical and problem-solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Proficient in Excel and Word
• Excellent communication and interpersonal skills
• Flexible with changing requirements and ability to learn new processes quickly
• Strong interpersonal skills and the ability to establish and maintain excellent working relationships

Nice to have :

• Data processing and analysis experience

• Previous experience in insurance industry desirable
• Candidates with tech skills are preferred

Desired Skills:

• Strong verbal/written communication with fluency in the English language

• Strong analytical and problem-solving ability

• Detail and quality minded

• Collaborative and team-oriented with ability to execute within an international team

• Superior knowledge of Excel and Word

• Excellent communication and interpersonal skills

• Flexible with changing requirements and ability to learn new processes quickly