Technical Support L1 English speakers - TRUJILLO

NTT DATA Europe & Latam; Trujillo; Presencial; PEN 40.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Indefinite contract from day one

EPS & Oncologic Insurance

Food allowance card

Additional days off

Certifications & training

Career growth opportunities

Exposure to large projects

Descripción de la vacante

NTT DATA is hiring for a Technical Support L1 role in Peru. The position involves providing level 1 technical support, incident resolution, and ticket lifecycle management across Windows, Linux/Unix, and cloud environments (AWS, Azure, GCP).

Bilingual communication in Spanish and English is required, with rotating 24x7 shifts and locations in Trujillo, Lima, or Arequipa. The role offers an indefinite contract from day one, training, certifications, and opportunities to work on large-scale local

Formación

• +1 year of experience in technical support or server administration.
• Knowledge of Windows and Linux/Unix environments.
• Experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.)
• Basic to intermediate cloud knowledge (AWS, Azure, or GCP)
• Fluent English speaking (IT IS A MUST)
• Availability to work in rotating 24x7 shifts
• Residence in Trujillo, Lima, or Arequipa

Responsabilidades

• Provide Level 1 technical support and incident resolution
• Register, monitor, and manage tickets using ticketing tools
• Support infrastructure environments (Windows / Linux / Unix)
• Assist cloud environments such as AWS, Azure, or GCP
• Communicate with users in both Spanish and English
• Escalate incidents efficiently to higher support levels when required

Conocimientos

Windows

Linux/Unix

Ticketing tools

Cloud basics

English

Rotating shifts

Herramientas

ServiceNow

JIRA

Remedy

Descripción del empleo

Join NTT DATA - one of the world's largest IT services companies, with +140,000 professionals operating in more than 50 countries.

At NTT DATA, we believe technology transforms businesses and people’s lives. Today, we are looking for passionate tech professionals ready to grow in a dynamic, global, and collaborative environment.

We're Hiring | Technical Support L1 (B2-C1)

Location: Trujillo, Lima or Arequipa - Peru

Schedule: Rotative shifts 24x7

Employment Type: Full-time

International support environment

What will you do?

• Provide Level 1 technical support and incident resolution
• Register, monitor, and manage tickets using ticketing tools
• Support infrastructure environments (Windows / Linux / Unix)
• Assist cloud environments such as AWS, Azure, or GCP
• Communicate with users in both Spanish and English
• Escalate incidents efficiently to higher support levels when required

What are we looking for?

• +1 year of experience in technical support or server administration
• Knowledge of Windows and Linux/Unix environments
• Experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.)
• Basic to intermediate cloud knowledge (AWS, Azure, or GCP)
• Fluent English speaking (IT IS A MUST)
• Availability to work in rotating 24x7 shifts
• Residence in Trujillo, Lima, or Arequipa

We value professionals who are:

• Customer-oriented
• Problem-solvers under pressure
• Strong communicators in technical and non-technical environments
• Team players with good escalation criteria

What do we offer?

• Indefinite contract from day one
• 100% covered EPS & Oncologic Insurance
• Food allowance card (PLUXEE)
• Additional days off besides vacations
• Certifications & continuous training
• Career growth opportunities in a leading global IT consulting company
• Exposure to large-scale local and international projects

At NTT DATA, every voice matters. We foster an inclusive workplace where talent is valued regardless of gender, age, disability, sexual orientation, or any other personal characteristic.