Technical Support Engineer

Yango; Lima Metropolitana; Presencial; PEN 24.000 - 42.000; Jornada completa

Descripción de la vacante

Yango Group is seeking a Technical Support Engineer to join our internal IT support team in Peru. You will help resolve technical issues, improve IT processes, and contribute to a reliable and efficient workplace.

You will handle inquiries in the registration and incident systems, perform diagnostics, provide solutions, and escalate when needed. Fluent English and Spanish, strong communication, and knowledge of modern IT technologies are required.

Formación

• Experience using query registration systems and Service Desk platforms.
• Fluent English and Spanish.
• Knowledge of modern IT technologies.
• High energy, excellent communication, and strong interpersonal skills.

Responsabilidades

• Handling inquiries in the registration system.
• Logging requests in the incident management system.
• Performing initial diagnostics and classifying incoming queries.
• Providing solutions to incidents and consultation requests.
• Directing queries to relevant support teams based on preliminary diagnostics and categorization.
• Updating requests with additional information as necessary.
• Forwarding queries to partner organizations when appropriate.
• Collecting feedback on service quality through centralized information systems.
• Educating customers on resolving common issues independently and using centralized information systems.
• Identifying new partners, providers, and IT equipment suppliers (including IT setup during new launches, sourcing providers for new locations, tracking and purchasing IT equipment, and maintaining current facilities).
• Developing technical solutions for new challenges and changing conditions in the local market.

Conocimientos

Service Desk experience

English fluency

Spanish fluency

IT knowledge

Communication skills

Interpersonal skills

Herramientas

Service Desk platforms

Descripción del empleo

Yango Group is looking for a Technical Support Engineer to join our internal IT support team in Peru region and play a key role in ensuring smooth operations across the company. In this role, you will help resolve technical issues, improve IT processes, and contribute to a reliable and efficient workplace.

You will be responsible for

• Handling inquiries in the registration system
• Logging requests in the incident management system
• Performing initial diagnostics and classifying incoming queries
• Providing solutions to incidents and consultation requests
• Directing queries to relevant support teams based on preliminary diagnostics and categorization
• Updating requests with additional information as necessary
• Forwarding queries to partner organizations when appropriate
• Collecting feedback on service quality through centralized information systems
• Educating customers on resolving common issues independently and using centralized information systems
• Identifying new partners, providers, and IT equipment suppliers (including IT setup during new launches, sourcing providers for new locations, tracking and purchasing IT equipment, and maintaining current facilities)
• Developing technical solutions for new challenges and changing conditions in the local market

You might be a fit if you have

• Experience using query registration systems and Service Desk platforms
• Fluent English and Spanish
• Knowledge of modern IT technologies
• High energy, excellent communication, and strong interpersonal skills