Customer Support Specialist

inDrive; Lima Metropolitana; On-site; PEN 23,000 - 28,000; Full time

Benefits offered by this job

Mentoring programs

Global Talent Exchange Program

Employee volunteering

Language courses & speaking clubs

Job summary

inDrive is seeking a Customer Support Specialist in Peru to join our Global Customer Support team. You will handle inquiries via phone, email, and chat, and help resolve issues with care and professionalism.

You will maintain accurate records, update CRM data, process returns and exchanges, and collaborate with cross-border teams to improve service quality. This role offers growth through mentoring and international exposure.

Qualifications

• Excellent verbal and written communication in English and a user-friendly tone.
• Ability to manage high volumes of inquiries accurately.
• Strong record-keeping and documentation skills.
• Proficient with PC and basic office programs.
• Experience using CRM systems.

Responsibilities

• Responding to phone calls, emails, and chat messages.
• Resolve customer issues quickly and accurately.
• Process returns, exchanges, and customer complaints.
• Keep records of each interaction with customers.
• Update customer information in the CRM system.
• Collect and forward customer feedback to relevant departments.
• Inform customers about the status of their inquiries.

Skills

Polite communication

High volume handling

Attention to detail

Office software

CRM proficiency

Job description

Customer Support Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Peru

Compensation: S/.2,300 / month

Description

To be added

Key Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation.
• Proficiency in PC and basic office programs.
• Skills in working with CRM systems and other specialized software.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.