Technical Product Support Specialist

Tools Co.; Lima Metropolitana; Remote; PEN 62.000 - 103.000; Vollzeit

Benefits dieser Stelle

Flexible remote work

Comprehensive training

Competitive compensation

Collaborative environment

Zusammenfassung

Dong Cheng is seeking a skilled Product Training Specialist to join its global sales team in a remote-capable role. You will develop and deliver training for distributors and retail staff, ensuring up-to-date knowledge of product features and benefits.

The position requires travel readiness and strong presentation and communication skills. Fluency in Spanish is essential, and English operates as the working language.

Qualifikationen

• Proven experience (3+ years) in a product training, field trainer, or technical advisor role.
• Exceptional presentation, communication, and interpersonal skills.
• Fluency in Spanish; English is working language.
• Interest in technology and desire to learn and develop in this direction.
• Excellent problem-solving skills and a customer-centric mindset.
• Readiness for business trips.

Aufgaben

• Develop, coordinate and deliver high-impact product training for distributors, resellers or retail sales teams.
• Create engaging training materials, including presentations, manuals, quick guides, and digital content.
• Stay current on all product features, benefits, technical specifications, and competitive landscape.
• Work closely with key customers to support the successful product launch in-store.
• Ensure optimal product placement, POS material availability, and correct pricing.
• Audit store displays for brand standards compliance and provide improvement recommendations.
• Educate store staff on how to effectively demonstrate and sell our products.
• Provide on-the-ground support for key promotional activities, trade shows, and demo events.
• Train and motivate field teams and retail staff during promotions to maximize sales impact.
• Gather and report feedback from the field on market trends, competitor activities, and customer reactions.
• Act as the eyes and ears in the market, providing feedback to Product Management and Marketing teams.
• Report training effectiveness and market intelligence.

Kenntnisse

Product training

Field training

Technical advising

Presentation skills

Communication

Interpersonal skills

Spanish fluency

Travel readiness

Jobbeschreibung

Dong Cheng is a Chinese company founded in 1995. Ranked No. 1 in China for 10 consecutive years, we are a global leader in power tools manufacturing with rapidly expanding distribution across the world. At present, Dongcheng has made strategic investments in overseas markets and vigorously expanded, selling to more than 80 countries and regions including Southeast Asia, South Asia, Middle East and Africa, Latin America, Russia, Europe and America. As of the end of 2025, the company's sales revenue reached 1022.885 million US dollars.

Join our dynamic sales team for challenging tasks and clear growth opportunities.

DCK brand website: https://eu.dck-tools.com

Key Responsibilities:

• 1. Product Training & Education:
  • Develop, coordinate and deliver high-impact product training for distributors, resellers or retail sales teams
  • Create engaging training materials, including presentations, manuals, quick guides, and digital content.
  • Stay current on all product features, benefits, technical specifications, and competitive landscape.
• 2. In-Store Support & Merchandising:
  • Work closely with key customers to support the successful "product launch in-store".
  • Ensure optimal product placement, POS (Point-of-Sale) material availability, and correct pricing.
  • Audit store displays for compliance with brand standards and provide recommendations for improvement.
  • Educate store staff on how to effectively demonstrate and sell our products.
• 3. Promotional & Event Support:
  • Provide on-the-ground support for key promotional activities, trade shows, and demo events.
  • Train and motivate field teams and retail staff during promotional periods to maximize sales impact.
  • Gather and report feedback from the field on market trends, competitor activities, and customer reactions.
• 4. Feedback & Reporting:
  • Act as the "eyes and ears" in the market, providing valuable feedback to the Product Management and Marketing teams.
  • Report on training effectiveness and market intelligence.

Qualifications:

• 1. Proven experience (3+ years) in a product training, field trainer, or technical advisor role.
• 2. Exceptional presentation, communication, and interpersonal skills.
• 3. Fluency in Spanish. English is working language.
• 4. Interest in technology, desire to learn and develop in this direction.
• 5. Excellent problem-solving skills and a customer-centric mindset.
• 6. Readiness for business trips.

We Offer:

• Flexible Work: Remote work with easy online attendance system.
• Comprehensive Training: Product knowledge, internal systems, and cross-departmental processes.
• Competitive Compensation: Attractive salary and performance-based bonus system.
• Collaborative Environment: Supportive team culture that encourages innovation and shared success.