Team Leader - VM - Mamas & Papas - Kuwait

Al Tayer Group; Asia; On-site; PEN 30,000 - 45,000; Full time

Job summary

Al Tayer Insignia is seeking a department supervisor to ensure top-notch customer service and maintain brand standards across the store, supporting a skilled team on the shop floor.

You will coach staff, onboard new starters, and help maintain grooming and policy compliance while driving sales and customer satisfaction. This role focuses on team leadership in a luxury retail setting.

Qualifications

• High school / “O” Levels as education baseline.
• 2–3 years of experience in sales or customer service.

Responsibilities

• Ensure Retail / Brand standards are maintained at all times.
• Role model and support role to team members.
• Support the induction of new starters into the store.
• Maintain and encourage the team to uphold personal grooming standards as advised by the store manager.
• Achieve excellent standards of customer service by supporting and coaching the sales team, and leading by example on the shop floor.
• Resolve customer complaints effectively, either by dealing with them personally or passing them to the store manager.
• Welcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.
• Identify customer needs through asking questions and confidently recommend products and add-ons to close the sale.
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department.
• Check stock levels daily and inform of depleting stocks to replenish and maintain optimum stock levels.
• Minimize exposure to stock loss through vigilance on sales floor.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies.

Skills

Customer service

Team leadership

Stock control

Education

High school / “O” Levels

Job description

About Us

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

• To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Responsibilities

Functional Roles and Responsibilities

• Ensure Retail / Brand standards are maintained at all times.
• Role model and support role to team members
• Support the induction of new starters into the store
• Maintain and encourage the team to uphold personal grooming standards as advised by the store manager
• Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels
• Minimize exposure to stock loss through vigilance on sales floor
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

Qualifications

Education/Certification and Continued Education

• High school / “O” Levels

Years of Experience

• 2 – 3 years experience in a Sales or Customer Service environment