Sales Assistant | Retail | Fashion, Kuwait

Robinson & Co (Singapore) Pte Ltd; Asia; On-site; PEN 62,000 - 103,000; Full time

Job summary

Al-Futtaim Retail is seeking a Sales Assistant to generate sales and deliver a positive customer experience across fashion retail environments. The role involves a range of store duties and close coordination with store management to ensure smooth operations.

The ideal candidate has 2+ years of retail sales experience, strong verbal communication skills, and a proactive approach to customer engagement. This position is suited to a fast-paced retail setting with a focus on brand presentation.

Qualifications

• Extensive experience in Sales, Marketing and Operations in the retail/brand management industry, especially fashion.
• Strong market knowledge, brand positioning and trends.
• Understanding of current economic impacts, threats and competitors.

Responsibilities

• Store safety: maintain a sparkling, clean environment and store standards.
• Provide excellent customer service: greet customers, offer current product information, and thank customers upon exit.
• Drive sales through in-store engagement, upsell opportunities, and accurate cash-wrap procedures.
• Capture customer information in the database and support gift card sales.

Skills

Retail Sales

Customer Service

Communication

Education

High School Diploma

Job description

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Overview of the role

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, andfor a variety of operational duties as assigned by the store management team.

What you will do

Store Safety

• Creates a sparkling, clean, and organized environment by maintaining store standards and cleanliness.

Excellent Customer Service

• Creates a positive first impression for the customer through an energetic attitude and adhering to thedress code
• Greets customers immediately upon entering the store with a smile and a sincere non-business-likegreeting
• Provides customers with current, relevant information about the product.
• Sincerely thank all customers for shopping as they exit the store and invite them back.

Quality

• Provide quality service in the fitting rooms, follow up with customers promptly, maintain cash wrapcleanliness, and attempt to add on to the sale
• .

Administrative

• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, andcaptures customer information in the database.

Required Skills to be successful

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand managementindustry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation impacts of potential threats and competitors.

What equips you for the role

• Minimum Qualification and Knowledge:
• Education
• High School Diploma or equivalent
• Minimum Experience:
• Minimum 2 years of Retail Sales experience.

Job-Specific/Technical Skills required to complete the tasks

• Good verbal communication skills
• Some heavy lifting
• Ability to stand for a minimum of 8 hours
• Strong Customer Service

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…