Sales Associate

Apparel Group; Asia; On-site; PEN 18,000 - 30,000; Full time

Job summary

Apparel Group in Lima is seeking a proactive Retail Sales Associate to represent the brand and maximize store sales through exceptional customer service and product knowledge.

You will greet customers, assist in selecting products, manage operations like stock presentation, POS transactions, and cash handling while adhering to loss prevention and SOP guidelines. Flexible shifts and extended hours during sales events are required.

Qualifications

• Customer service-oriented with ability to upsell and guide customers.
• Maintain grooming and professional appearance at all times.
• Flexible to work extended hours during sales events.

Responsibilities

• Greet customers and assist in selecting the right product.
• Convert window shoppers to buyers.
• Promote the Apparel Group Loyalty Program for repeat sales.
• Serve customers with high standards and follow the GUEST selling guideline.
• Be up-to-date about the group brands for suggestive selling.
• Must be presentable and well-groomed at all times.
• Flexible to work extended hours during sale periods.
• Ensure stock is displayed per layout norms and follow VM guidelines.
• Record inventory movements and maintain stock reports.
• Handle POS/billing operations and cash till at shift start/end.
• Process payments by cash, cards, vouchers, or debits.
• Maintain security awareness and loss prevention.
• Adhere to SOPs and loss prevention policies.

Job description

POSITION OBJECTIVE

• - The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• - Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• - Greet the customers and assist them in selecting the right product.
• - Convert the window shoppers to ultimate buyers.
• - Promote the Club Apparel Loyalty Program of the company for repeat sales
• - Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• - Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• - Must be presentable and well-groomed at all the times
• - Flexible to work for extended hours during the Sale period
• - Must possess up to date product knowledge and ensure minimal stock loss.
• - Flexible to work for extended hours during the Sale period.

Merchandise

• - Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• - Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• - Record the inventory inward / outward and maintain the report of the same Process
• - Handle the POS (Point of Sale) / Billing Counter efficiently
• - Tally money in the cash till during the beginning / end of the shifts
• - Issue receipts / refunds / change to the customers correctly
• - Process the payments by cash / credit cards / vouchers / automatic debits
• - Ensure awareness and vigilance at all times of security in the store without any negligence
• - Must be flexible to work for varied shifts and overtime as per the business requirement
• - Adhere to SOP & Loss Prevention Policies
• - Maintain confidentiality of the sales figures to the outside party