Global IT Support Engineer & Helpdesk Analyst

Tangent International; Asia; Presencial; PEN 135.180 - 202.771; Jornada completa

Descripción de la vacante

A leading IT services provider is urgently seeking a System Engineer / Helpdesk Analyst to support enterprise IT operations globally. This role involves providing critical IT support, maintaining office infrastructure, and managing IT assets across multiple regions. Candidates should have at least 3 years of experience, strong troubleshooting skills, and a diploma in Computer Science. Opportunities for career growth exist within a dynamic international environment that engages in global IT transformation projects.

Formación

• 3+ years of desk-side or IT support experience in large enterprise environments.
• Hands-on experience supporting Windows and macOS environments.
• MCP certification (Microsoft Certified Professional).

Responsabilidades

• Provide 1st and 2nd level IT support via phone, ticketing systems, email, and instant messaging.
• Troubleshoot and resolve Windows desktop and user-side technical issues.
• Support user client hardware, mobile devices, printers, laptops, and desktops.

Conocimientos

Desk-side IT support experience

Strong troubleshooting skills

Customer service orientation

ITIL methodology knowledge

Windows and macOS support

Proficiency in English

Educación

Diploma in Computer Science or equivalent

Herramientas

Microsoft Office

Exchange

VPN

SharePoint

Descripción del empleo

A leading IT services provider is urgently seeking a System Engineer / Helpdesk Analyst to support enterprise IT operations globally. This role involves providing critical IT support, maintaining office infrastructure, and managing IT assets across multiple regions. Candidates should have at least 3 years of experience, strong troubleshooting skills, and a diploma in Computer Science. Opportunities for career growth exist within a dynamic international environment that engages in global IT transformation projects.