Supervisor-Branches/Registration centers

Frappe; Asia; On-site; PEN 73,000 - 84,000; Full time

Job summary

Bin Yaber Driving Institute L.L.C is seeking a Business Development professional to lead Branches & Registration Centers. This role focuses on branch operations, regulatory compliance, and performance management across multiple centers.

The ideal candidate will oversee day-to-day activities, ensure adherence to RTA standards, and drive branch growth while maintaining high customer service across all touchpoints.

Qualifications

• Oversee day-to-day operations of branch and registration counters to ensure smooth and efficient operations.
• Ensure full compliance with RTA standards, company policies, and management directives.
• Coordinate with Compliance Officer for audits, inspections, and timely corrective actions.
• Monitor and ensure proper documentation, file handling, and system updates (FMS).
• Oversee issuance of licenses, permits, and registration processes in line with regulatory requirements.

Responsibilities

• Manage, guide, and monitor branch staff performance and productivity.
• Conduct regular briefings, on-the-job training, and performance reviews.
• Ensure staff adherence to customer service standards and operational procedures.
• Handle staff scheduling, attendance, and deployment across branches as per business needs.

Skills

Leadership

Team Management

Customer Focus

Sales & Target Orientation

Problem Solving & Decision Making

Communication Skills

Compliance & Attention to Detail

Job description

Bin Yaber Driving Institute L.L.C ·14 Oct, 2026

BUSINESS DEVELOPMENT - Branches & Registration Centers- BYDI

Salary Range

AED 7,000 - AED 8,000/ month

Job Type

Permanent

Experience

2-3 years

N/A

Nationality

Any

• Supervise day-to-day activities of branch and registration counters to ensure smooth and efficient operations.
• Ensure full compliance with RTA standards, company policies, and management directives.
• Coordinate with Compliance Officer for audits, inspections, and timely corrective actions.
• Monitor and ensure proper documentation, file handling, and system updates (FMS).
• Oversee issuance of licenses, permits, and registration processes in line with regulatory requirements.
• Manage, guide, and monitor branch staff performance and productivity.
• Conduct regular briefings, on-the-job training, and performance reviews.
• Ensure staff adherence to customer service standards and operational procedures.
• Handle staff scheduling, attendance, and deployment across branches as per business needs.
• Ensure achievement of monthly sales targets and KPIs for the branch.
• Monitor individual and team performance; take corrective actions where required.
• Drive upselling of services, promotions, and packages.
• Ensure no more than three months of underperformance annually for the branch.
• Ensure a high standard of customer service at all touchpoints.
• Maintain and achieve a 4.8-star Google Review rating for the branch.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer feedback and implement improvement measures.
• Review and submit Branch Weekly Consolidated Reports and daily operational reports.
• Ensure accuracy and completeness of customer records, lead management, and file tracking.
• Monitor lead attachments, unpaid files, and non-contacted files with proper follow-up.
• Liaise with Fleet, Transport, Training, and other departments for smooth operations.
• Ensure timely scheduling of classes, transport, and customer requirements.
• Attend monthly meetings, training sessions, and management reviews.
• Ensure adherence to QHSE policies and procedures across the branch.
• Promote a safe and compliant working environment.
• Support audits and implement corrective/preventive actions.
• Support management in process improvements and operational efficiency initiatives.
• Handle branch escalations and critical situations.
• Perform any additional duties assigned by management.
• Any other task as and when assigned by the immediate superior

Leadership & Team ManagementCustomer FocusSales & Target OrientationProblem Solving & Decision MakingCommunication SkillsCompliance & Attention to Detail