Specialist Customer Service (Sales/Wholesale Ops)

adidas Group; Asia; Hybrid; PEN 103,000 - 138,000; Full time

Job summary

adidas Group seeks a Specialist Customer Service (Sales/Wholesale Ops) to ensure strong collaboration with the Sales team and smooth go-to-market processes. You will help enable staff with best practices, provide marketing support to customers and POS, and deliver timely trade activity reports.

The role requires at least 2 years in Taiwan retail/wholesale environments, with bonus for relevant brand experience and real estate market awareness. The position offers a hybrid work model.

Qualifications

• Min. 2 years in Taiwan Retail or Wholesale distribution/sales environment for an international consumer or fashion brand.
• Retailing or Wholesaling experience is a plus.
• In-depth knowledge of consumer goods market and retail & wholesale network.
• General knowledge of real estate in major markets.
• College degree or above.

Responsibilities

• Coordinate with Sales team to support go-to-market and Sell-in activities.
• Enable sales staff with best-practice standards through ongoing training.
• Provide marketing support and training to customers and POS.
• Generate accurate and timely reports for trade activities including commissions and dealer incentives.
• Support Sales team to achieve net sales targets through Sell-in support and POS productivity.

Skills

Communication

Relationship management

Analytical thinking

Education

College degree or higher

Job description

Specialist Customer Service (Sales/Wholesale Ops)

Specialist Customer Service (Sales/Wholesale Ops)

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

• Customer Service Specialist works with Sales team to ensure ongoing support of all accounts according to Global best practice standards for realizing profitable market share growth and smooth interaction with other departments.

KEY RESPONSIBILITIES:

• Ensure smooth interaction of all go-to-market & Sell-in functions and availability of key sales tools along the process.
• Ensure sales staff is enabled to apply best practice standards in daily work by ongoing know-how availability and training.
• Ensure related marketing support & training are provided to all related customers & POS
• Generate accurate and timely tracking report for related trade activities including sales commission and dealer incentive program.
• Support Sales team to achieve net sales target through Sell-in support, enhancement in productivity of POS and trade marketing initiative.

KEY RELATIONSHIPS:

KNOWLEDGE, SKILLS AND ABILITIES :

• Communicate with others
• Manage relationship & diversity
• Analysis & problem solving

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• Min. 2 years in Taiwan Retail or Wholesale distribution/sales related environment for an international consumer or fashion brand company.
• Retailing or Wholesaling experience a plus
• In-depth knowledge of consumer goods market and retail & wholesale network
• General knowledge of real estate situation in all major markets
• College degree or above
  #LI- Hybrid
  

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Job Title:

Specialist Customer Service (Sales/Wholesale Ops)