Service Technician (Field) - Electronics Home Appliances

Alghanim Industries; Asia; Vor Ort; PEN 24.000 - 36.000; Vollzeit

Zusammenfassung

Alghanim Industries seeks an experienced Electronic Service Technician to diagnose, repair, and replace parts for major home appliances at customer locations. You will handle prescreening, ordering parts, and documenting service activities while maintaining high customer satisfaction.

The role requires hands-on troubleshooting of electronic and appliance systems, valid driver’s license, and the ability to work flexible hours with strong communication skills.

Qualifikationen

• 3 to 5 years field service experience in major home appliances.
• Possess Refrigerant Handling Certificate(s), CET, and HVAC or related certifications.
• Proficient with electronic and appliance diagnostics and repair tools.
• Proficient in MS Office and smartphone apps; learn proprietary software quickly.
• Valid driver's license with clean driving record.
• Meet physical requirements generally associated with field service work.
• Flexible schedule based on business needs.
• Excellent communication, organization, and customer service skills.

Aufgaben

• Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
• Troubleshoot hardware including audio-DSP, A/V control, video and audio devices, and USB-based software.
• Order necessary parts after prescreen to have them before visiting locations.
• Perform daily administrative tasks including warranty claims and report submission.
• Maintain performance objectives as required by the company.
• Maintain company vehicle, tools, equipment and parts inventory.
• Work independently without onsite supervision.
• Document service and installation actions by completing forms, reports, logs, and records.
• Other duties as assigned.

Kenntnisse

Communication skills

Customer service

MS Office proficiency

Diagnostic testing

Electrical/Electronics troubleshooting

Ausbildung

Refrigerant Handling Certificate(s)

CET (HVAC)

Appliance/electronics service certifications

Tools

Diagnostic test equipment

Refrigeration tools

Jobbeschreibung

Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.

Job Responsibilities

• Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
• Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.
• Order necessary parts after initial prescreen so they are in hand before going to customers' location.
• Perform daily administrative functions to include warranty claims and report submission.
• Maintain performance objectives as required by the company.
• Maintain company vehicle, tools, equipment and parts inventory.
• Rely on personal judgment for safety regarding work.
• Work independently without onsite supervision.
• Other duties as assigned.
• Documents service and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

• 3 to 5 years field service experience in all major home appliances.
• Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
• Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.
• Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
• Valid driver's license with a clear driving record.
• Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
• Ability to work a flexible schedule based on business needs.
• Excellent communication, organization and customer serviceskills.