Senior Associate, Infrastructure and Jirah (ICD)

IsDB Group; Asia; On-site; PEN 166,000 - 221,000; Full time

Job summary

IsDB Group is seeking a Senior Associate to administer and govern ICD’s Atlassian ecosystem, including Jira Service Management, Jira Software, and Confluence at the Jeddah headquarter. You will manage workflows, automation, permissions, and performance while providing user support and training.

The role emphasizes platform stability, security, and ongoing operation, with the objective to enable efficient tool adoption and continuous improvement across the organization.

Qualifications

• At least one year of IT systems and platform administration experience.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
• Master’s degree or relevant certification is required.
• Hands-on experience with Jira Service Management, Jira Software, and Confluence including workflows and permissions.
• Experience in implementing and improving technology platforms.

Responsibilities

• Provide dedicated administration and ongoing support of the ICD Atlassian platform including Jira Service Management, Jira Software and Confluence.
• Manage configurations, workflows, automation, permissions and other admin requirements.
• Ensure governance, security, stability, performance and ongoing operation of the platform.
• Provide user support and training to facilitate effective utilization of the platform.
• Support adoption and continuous improvement of the Atlassian ecosystem across the organization.

Skills

Jira administration

Workflow automation

Platform governance

User support

Jira Service Management

Education

Bachelor’s degree in IT/CS

Master’s degree or professional cert

Tools

Jira Service Management

Jira Software

Confluence

Job description

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Title: Senior Associate, Infrastructure and Jirah (ICD)

Requisition ID: 5961

OVERVIEW

Business Unit: ICD - Islamic Corporation for the Development of the Private Sector

Department: Corporate Services & Communication

Grade E1

Country: Saudi Arabia

Location: ICD Headquarter, Jeddah

Contract Type: Fixed-Term, International

Closing Date: 11-Nov-2026

Reporting Relationships: Division Manager, Digitalization and IT Support

JOB PURPOSE

This role is responsible for the administration, configuration, governance, and ongoing support of ICD’s Atlassian ecosystem, including Jira Service Management, Jira Software, Confluence, and related integrations. The incumbent will manage workflows, automation, permissions, system performance, and user support to ensure a stable, secure, and effectively governed platform.

KEY ACCOUNTABILITIES

Atlassian Platform Administration, Governance & Support

• Provide dedicated administration and ongoing support of the ICD Atlassian platform, including Jira Service Management, Jira Software, Confluence, and related integrations.
• Manage platform configurations, workflows, automation, permissions, and other administrative requirements.
• Ensure appropriate governance and controlled administration of the Atlassian ecosystem.
• Ensure platform stability, security, performance, and effective ongoing operation.
• Provide user support and address platform-related queries and operational requirements.
• Provide user training and guidance to facilitate effective utilization of the platform.

KEY ACCOUNTABILITIES

• Support the successful implementation, rollout, and operationalization of the ICD Atlassian platform.
• Support the continued adoption and effective utilization of the platform across the organization.
• Manage and enhance workflows, automation, and configurations based on evolving operational needs.
• Identify opportunities to improve platform utilization and effectiveness.
• Support continuous improvement of the Atlassian ecosystem to meet organizational requirements.

Platform Sustainability & Internal Capability

• Provide dedicated internal ownership for the ongoing administration, configuration, governance, and support of the Atlassian ecosystem.
• Strengthen internal capability to support the long-term sustainability of the platform.
• Reduce dependency on external consultants for ongoing platform administration and support

KEY ACCOUNTABILITIES

User Support and Training

• Provide ongoing support to users of the Atlassian platform and address platform-related queries and requirements.
• Provide user training and guidance to facilitate effective utilization of Jira Service Management, Jira Software, and Confluence.
• Support the continued adoption and effective use of the Atlassian platform across the organization.
• Assist users in effectively utilizing relevant workflows, automation, and platform functionalities.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

• At least one (1) year of experience in IT systems and platform administration, with practical experience in the administration and configuration of Atlassian solutions.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Master’s degree in a relevant field or a relevant professional certification is required .
• Hands-on experience with Jira Service Management, Jira Software, and Confluence, including workflows, automation, permissions, and platform configurations.
• Experience in supporting the implementation, operationalization, and continuous improvement of technology platforms.
• Experience in providing user support and training to promote effective platform adoption and utilization.
• Good understanding of platform governance, security, stability, performance, and sustainable administration.
• Capable of communicating in English. Whereas proficiency in Arabic or and/or French is preferred.

SKILLS & NECESSARY KNOWLEDGE

Core Behavioural

• Innovation and Initiatives
• Strategic Thinking

Technical

• IT Security & Access Management