Senior Administrator - English, German, Microsoft Windows

HCLTech; Osterreich; Vor Ort; PEN 190.000 - 294.000; Vollzeit

Zusammenfassung

HCL Technologies Limited is seeking a Senior Administrator to support IT OSS, with strong Microsoft Windows expertise and multilingual English/German capabilities. You will join the IT OSS team to provide local site support and handle incidents and service requests.

In this role you will work with infrastructure and engineering to maintain SLAs, participate in IT compliance initiatives, and contribute to service improvements while coordinating with service owners and end users.

Qualifikationen

• Education – Minimum Qualification: B.Eng. in information technology or master degree.
• 3+ years’ IT experience with hands-on Data Centre work.
• Solid technical understanding across servers, storage, operating systems, cluster technologies, SAP, databases or middleware.
• IT service delivery competencies, communication skills, ITIL methodology knowledge.

Aufgaben

• Provide day-to-day support operations for the IT OSS team.
• Collaborate with infrastructure operations and engineering to meet SLAs and security/compliance tasks.
• Manage service operations for local and legacy services with service owners and teams.
• Contribute to IT compliance development and Infra development within own area of expertise.
• Participate in the Duty Ring at sites within two hours from home base when applicable.

Kenntnisse

Service mindset

Business understanding

Problem solving

ITIL knowledge

Communication skills

Willing to travel

Independent worker

Windows 11

End user support

Data Centre exposure

Ausbildung

B.Eng. in information technology or master degree

Tools

SAP

Databases

Middleware

Jobbeschreibung

Career Opportunities: Senior Administrator - English, German, Microsoft Windows (188313)

Requisition ID188313-Posted10/30/2026

Expert in an IT OSS team.OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior.

Key Responsibilities

Key areas of responsibilitiesConduct support operations on day-to-day basisIn cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasksIn cooperation with Service Owners, conduct service management operations for local and legacy servicesStrive for continuous improvement to improve service and support operationsWhere agreed, participate to IT Compliance development for own area (Senior Engineer)Where agreed, participate to Infra development within own area of expertize (Senior Engineer)Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicableKey contactsEnd users, business key users and managersServers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teamsApplication Services, including Service Owners, AS architects and teamsCommand Center teamUser Support teamTransition Management teamExternal vendors

Skill Requirements

Prerequisites Strong service mindsetStrong business understandingExperience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop ServicesDeep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)Experience and knowledge of local application portfolioGood understanding of IT Service Management processes and practicesGood communication skills in local language, combined with adequate written and spoken English language capabilitiesWillingness to travel, not more than 20% of working timeCompetence profileDemonstrates a positive and productive attitudeManages to prioritize tasks and work under pressureInspires the trust of othersFollows organization’s goals, values, policies, and proceduresManages competing demands, frequent changes, and uses time effectively

Other Requirements

Skills, Experience and Qualification Required for the Position: Education – Minimum Qualification: B.Eng. in information technology or master degree3+ years’ experience in IT, with few years’ experience on hands on in Data CentreSolid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. The ability to cover multiple technology areas or will to learn additional areas is a strong plus.IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.Ability to work independently with little day to day support – self startersFlexibility with respect to time – client deliverables need to be met with a Can do attitudeKnowledge and experience in end user support, device preparation, windows 11 etc