Senior Analyst, Market Delivery

Mastercard Colombia, Inc.; Lima Metropolitana; Presencial; PEN 118.000 - 235.000; Jornada completa

Descripción de la vacante

Mastercard Colombia, Inc. is seeking a Senior Analyst, Market Delivery to support the technology delivery relationship with customers and internal teams.

You will help identify opportunities, map delivery processes and contribute to integrated solutions that meet client needs. Ideal candidates bring payments or financial services experience, strong presentation and analytical skills, and fluency in English with Spanish a plus, to operate across cross-functional partners and ensure successful

Formación

• Business experience in payments or financial services, consumer products, consulting or technology.
• Strong presentation skills.
• Data-driven decision making.
• Experience in Technology Account Management.
• Ability to analyze industry trends and influence processes.
• English proficiency; Spanish is a plus.

Responsabilidades

• Partner with customers to conduct quarterly operational reviews.
• Develop delivery process maps and complete assigned tasks for the delivery process.
• Contribute to the delivery of integrated solutions addressing customer needs.
• Support Technology Account Management teams and internal partners for market delivery.
• Research and deliver solutions for complex problems and respond to inquiries on products and tools for internal and customers.
• Analyze data from product delivery projects and report on performance relative to success metrics.
• Help identify customer needs and contribute to delivery of integrated solutions.
• Develop and maintain strong working relationships with partners in other business functions to complete delivery and customer support tasks.

Conocimientos

Presentation skills

Data-driven

Technology Account Management

English language proficiency

Spanish language skills

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Market Delivery

Job Description Summary

Overview

• Supports aspects of the technology and operational relationship with the customer
• Establishes working relationships with internal delivery teams, customer support teams and customer contacts;
• Helps identify business opportunities through understanding of the customer’s technology infrastructure.

Responsibilities

• Partners with customers to conduct quarterly operational reviews
• Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process
• Contributes to the delivery of integrated solutions that address customer needs;
• Supports Technology Account Management teams, internal partners and key stakeholders to provide support in the market
• Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers;
• Analyzes data from product delivery projects and reports on performance relative to success metrics;
• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs;
• Develops and maintains strong working relationships, with partners in other business functions to complete deliver and customer support tasks.

All About You

• Business experience in industries such as payments, financial services consumer products, consulting, or technology
• Presentation skills
• Data driven;
• Demonstrates ability in Technology Account Management, in addition to general competency across disciplines
• Uses knowledge of industry trends to provide input on technology account management processes and operational support issues;
• Language: English is a must, written and oral communication skills; Spanish is a plus

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.