Senior Analyst, Market Delivery

MasterCard; Lima Metropolitana; Presencial; PEN 60.000 - 80.000; Jornada completa

Descripción de la vacante

Mastercard is seeking a Senior Analyst, Market Delivery to support the technology and operational relationship with customers in a fast-paced environment. The role focuses on developing delivery process maps, identifying business opportunities, and delivering integrated solutions that meet customer needs.

You will work with internal delivery teams, customer support, and customer contacts to drive successful outcomes.

Formación

• Business experience in payments/financial services/technology
• Strong presentation skills and data-driven mindset
• English is a must; Spanish is a plus

Responsabilidades

• Partner with customers to conduct quarterly operational reviews
• Support the product delivery process by developing delivery process maps and completing tasks
• Contribute to delivered solutions addressing customer needs
• Support Technology Account Management teams and internal stakeholders
• Research and deliver solutions for complex problems and respond to product inquiries
• Analyze data from delivery projects and report on performance
• Identify customer needs and contribute to integrated solutions
• Maintain relationships with partners across business functions to complete delivery and support tasks

Conocimientos

Data-driven

Presentation skills

English proficiency

Descripción del empleo

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Senior Analyst, Market Delivery Job Description Summary Overview:

• Supports aspects of the technology and operational relationship with the customer
• Establishes working relationships with internal delivery teams, customer support teams and customer contacts;
• Helps identify business opportunities through understanding of the customer’s technology infrastructure.

Responsibilities:

• Partners with customers to conduct quarterly operational reviews
• Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process
• Contributes to the delivery of integrated solutions that address customer needs;
• Supports Technology Account Management teams, internal partners and key stakeholders to provide support in the market
• Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers;
• Analyzes data from product delivery projects and reports on performance relative to success metrics;
• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs;
• Develops and maintains strong working relationships, with partners in other business functions to complete deliver and customer support tasks.

All About You:

• Business experience in industries such as payments, financial services consumer products, consulting, or technology
• Presentation skills
• Data driven;
• Demonstrates ability in Technology Account Management, in addition to general competency across disciplines
• Uses knowledge of industry trends to provide input on technology account management processes and operational support issues;
• Language: English is a must, written and oral communication skills; Spanish is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.