Rental Specialist Chat/Email

UNAVAILABLE; Lima Metropolitana; Hybrid; PEN 17,000 - 30,000; Full time

Benefits offered by this job

Work from home

On-site Miraflores

Job summary

TOP Team is seeking a Rental Specialist for chat and email support. You will help customers handle complaints or claims about rentals and address pre-rental discrepancies, ensuring accurate information and smooth service.

Ideal candidates communicate fluently in English, stay informed about current promos, and deliver clear, engaging conversations. This role offers work-from-home flexibility with on-site Miraflores collaboration and a performance bonus of up to 15%.

Qualifications

• Experience providing chat/email support to customers.
• Strong English communication skills are required.
• Ability to stay updated on promos, products, and policies.

Responsibilities

• Assist customers via chat or email with complaints or claims for rented vehicles and pre-rental issues.
• Provide expert advice and seamless support with a proactive, first-call resolution mindset.
• Keep customers informed about promotions, products, and updates in a timely manner.

Skills

Customer support

English fluency

Communication

Proactive attitude

Job description

Resumen

We're looking for aRental Specialist Chat/Email.You will help customers via email or chat with complaints or claims regarding a rented vehicle or issues arising prior to the rental process, such as overcharges or discrepancies between the information provided and the actual terms.

Ready to level up?

Responsabilidades

Who You Are:

• A transportation guru who helps customers navigate their transportation needs with expert advice and seamless support.
• A first-call fixer who tackles challenges on the spot with top-tier service, confidence, responsibility, and a proactive attitude.
• An info whiz who stays on top of the client's latest promotions, products, and updates to keep customers in the loop.
• A fluent communicator who rocks an intermediate to advanced level of English and connects confidently in a global environment.
• A conversation expert who delivers clear, engaging, and effective communication every time.

Requisitos

Let's Talk About Benefits:

• Enjoy the comfort of working from home and the best experience work on site Miraflores .
• Get a performance bonus of up to 15% that reward your efforts.
• Score a permanent contract from the 6th month because stability and peace of mind are part of the TOP Team vibe.
• Enjoy consistent pay with full coverage and benefits because we've got your back.
• Start strong with paid training. Get paid while you grow!
• Enjoy exclusive brand discounts and all the perks of being part of our crew.

Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!