Customer Expert-Fintech (Multicanal)

UNAVAILABLE; Lima Metropolitana; On-site; PEN 28,000 - 45,000; Full time

Benefits offered by this job

Performance bonus

Meal card

On-site at Miraflores

Global company with growth

Long-term contract after 7 months

Exclusive perks

Job summary

TP Miraflores is seeking a Customer Expert to join our team in Lima. You will deliver exceptional customer experiences and resolve queries for a global audience while using advanced English.

The role offers a performance bonus up to 15% and a meal card, with the stability of a long-term contract after seven months in a modern, on-site environment at Miraflores. Join a global company with growth opportunities and a focus on wellbeing.

Qualifications

• Must be a customer-focused solver who delivers positive experiences.
• Fast thinker who resolves situations while keeping quality.
• Detail-oriented communicator who listens carefully and responds confidently.

Responsibilities

• Be a customer-focused solver who delivers positive experiences.
• Think quickly to resolve situations efficiently while maintaining quality.
• Communicate clearly and listen carefully.
• Interact confidently in a dynamic, global environment in English.
• Demonstrate empathy and professionalism in every interaction.
• Own and take proactive approach to each customer contact.
• Collaborate with the team and keep learning daily.

Skills

Customer focus

Problem solving

Communication

Teamwork

Empathy

Job description

Resumen

We're looking for a Customer Expert to join our team at TP Miraflores. This company, is a financial technology platform in the USA that allows workers to access their earned wages before the official payday.

Responsabilidades

Who You Are:

• A customer-focused solver who enjoys creating positive experiences.
• A quick thinker who can resolve situations efficiently while maintaining quality.
• A detail-oriented communicator who listens carefully and responds with confidence.
• An advanced English speaker, comfortable interacting in a dynamic and global environment.
• Someone with a positive attitude who approaches challenges with empathy and professionalism.
• A responsible and proactive person who takes ownership of every interaction.
• A team player who adapts easily and keeps learning every day.

Requisitos

Let’s Talk About Benefits:

• Boost your results with a performance bonus of up to 15%*.
• Enjoy a meal card* to support your daily routine.
• Work from our TP Miraflores site in a modern and dynamic environment.
• Be part of a global company with real opportunities to grow and evolve.
• Receive consistent pay and benefits that support your stability and well-being.
• Score a long-term contract from the 7th month because stability and peace of mind are part of the TOP Team vibe.
• Access exclusive perks and advantages for being part of the TOP Team.

*Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!