Customer Expert-Fintech (Multicanal)

Teleperformance Peru; Lima Metropolitana; On-site; PEN 69,000 - 108,000; Full time

Benefits offered by this job

Performance bonus up to 15%

Meal card

Long-term contract from 7th month

Growth opportunities

TOP Team perks

Job summary

Teleperformance Peru seeks a Customer Expert for TP Miraflores, a fintech platform enabling workers to access earned wages. The role emphasizes customer-focused service, quick problem resolution, and clear communication in a dynamic, global setting. Strong English is required, with a positive, proactive attitude and ownership of interactions.

The team operates on a long-term contract with growth opportunities, employee perks, and a supportive, inclusive TP culture.

Qualifications

• Customer-focused with excellent communication and problem-solving skills.
• Advanced English speaker capable of interacting in a global environment.
• Detail-oriented, proactive and a team player.

Skills

Customer-focused

Problem solving

Quick thinking

Detail oriented

English fluency

Empathy

Team player

Job description

Overview

We’re looking for a Customer Expert to join our team at TP Miraflores. This company, is a financial technology platform in the USA that allows workers to access their earned wages before the official payday.

Responsibilities

Who You Are:

• A customer-focused solver who enjoys creating positive experiences.
• A quick thinker who can resolve situations efficiently while maintaining quality.
• A detail-oriented communicator who listens carefully and responds with confidence.
• An advanced English speaker, comfortable interacting in a dynamic and global environment.
• Someone with a positive attitude who approaches challenges with empathy and professionalism.
• A responsible and proactive person who takes ownership of every interaction.
• A team player who adapts easily and keeps learning every day.

Qualifications

Let’s Talk About Benefits:

• Boost your results with a performance bonus of up to 15%*.
• Enjoy a meal card* to support your daily routine.
• Work from our TP Miraflores site in a modern and dynamic environment.
• Be part of a global company with real opportunities to grow and evolve.
• Receive consistent pay and benefits that support your stability and well-being.
• Score a long-term contract from the 7th month because stability and peace of mind are part of the TOP Team vibe.
• Access exclusive perks and advantages for being part of the TOP Team.

*Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!