Regional Operations Manager

Atlas Copco; Víctor Larco Herrera; On-site; PEN 346,000 - 577,000; Full time

Benefits offered by this job

Learning & development

Regional travel

Collaborative culture

Job summary

Atlas Copco SEE seeks a Regional Operations Manager for Southeast Europe to lead the Service Management organization across multiple countries, ensuring safe, profitable, customer-focused service solutions.

You will coach Service Managers, drive KPI performance, resource optimization, and talent development, while promoting safety and continuous improvement across the regional field service network.

Qualifications

• Minimum 5 years of experience in Service Operations.
• Minimum 3 years of experience in a people management role.
• Proven experience leading field service organizations and operational teams.
• Experience driving performance improvement, workforce development, and organizational change.
• Experience working in a multinational and regional environment is considered an advantage.
• Strong understanding of service operations and field service execution.
• Experience using operational KPIs to drive performance and business results.
• Knowledge of workforce planning, utilization management, and resource optimization.
• Customer-centric mindset with a strong focus on service quality.
• Knowledge of SAP, MAM2, and other operational systems.

Responsibilities

• Lead, coach, and develop Service Managers across Southeast Europe.
• Drive operational excellence through KPI management and continuous improvement.
• Support workforce planning and optimize Field Service Engineer resources.
• Enhance productivity, utilization, service quality, profitability, and customer satisfaction.
• Promote strong safety culture and ensure compliance with standards and regulations.
• Drive competence development and career growth programs.
• Manage operational reviews and regional transformation initiatives.
• Collaborate with Customer Service, Technical Support, and Sales to improve service delivery.
• Support recruitment and talent development across the region.

Skills

Service Operations

People management

Field service leadership

KPI management

Continuous improvement

Workforce planning

SAP

MAM2

Customer focus

Tools

SAP

MAM2

Job description

Regional Operations Manager for Southeast Europe

Your role

Are you an inspiring leader with a passion for operational excellence, people development, and delivering exceptional customer experiences?

As our Regional Operations Manager for Southeast Europe, you will play a pivotal role in shaping the future of our Service Operations organization. Reporting to the Regional CSO Business Line Manager, you will lead and develop the Service Management organization across the region, ensuring our teams consistently deliver safe, profitable, and customer-focused service solutions.

In this highly visible leadership role, you will work closely with Customer Service, Technical Support, Sales, HR, and Business Control teams to drive operational performance, develop talent, foster a strong safety culture, and support sustainable business growth. Through your leadership, you will help Atlas Copco remain First in Mind – First in Choice for our customers.

Key Responsibilities

• Leading, coaching, and developing Service Managers across Southeast Europe.
• Driving operational excellence through KPI management, performance coaching, and continuous improvement initiatives.
• Supporting efficient workforce planning and optimization of Field Service Engineer resources.
• Enhancing productivity, utilization, service quality, profitability, and customer satisfaction.
• Promoting a strong safety culture and ensuring compliance with Atlas Copco standards and legal requirements.
• Driving competence development, certification compliance, and career growth programs for Service Managers and Field Service Engineers.
• Managing operational reviews, best-practice sharing, and regional transformation initiatives.
• Collaborating with Customer Service, Technical Support, and Sales teams to continuously improve service delivery.
• Supporting recruitment, succession planning, and talent development across the regional service organization.

To succeed, you will need

We are looking for a strong and people-focused leader who combines operational expertise with the ability to inspire teams and drive change.

You Bring

• Minimum 5 years of experience in Service Operations.
• Minimum 3 years of experience in a people management role.
• Proven experience leading field service organizations and operational teams.
• Experience driving performance improvement, workforce development, and organizational change.
• Experience working in a multinational and regional environment is considered an advantage.
• Strong understanding of service operations and field service execution.
• Experience using operational KPIs to drive performance and business results.
• Knowledge of workforce planning, utilization management, and resource optimization.
• Customer-centric mindset with a strong focus on service quality and customer satisfaction.
• Knowledge of SAP, MAM2, and other operational systems.
• Understanding of safety standards, risk management, and quality processes.
• Fluency in English. Native-level proficiency in the local language of the country where the position is based.

As a Person, You Are

• An inspiring leader and coach.
• Results-oriented and accountable.
• Customer-focused and solution-driven.
• Analytical and data-driven in decision-making.
• Proactive, resilient, and self-motivated.
• A strong communicator and stakeholder manager.
• Passionate about developing people and building high-performing teams.
• A change agent with a continuous improvement mindset.

In return, we offer

At Atlas Copco SEE, we believe that passionate people make it happen. We provide a collaborative, empowering, and inclusive work environment where you can make a real impact while continuing to develop your career.

We Offer

• A regional position with significant influence on operational performance and customer success.
• The opportunity to lead and develop teams across multiple countries.
• Exposure to international projects, transformation initiatives, and best practices from across the Atlas Copco Group.
• A dynamic working environment focused on innovation, continuous improvement, and operational excellence.
• Ongoing learning and development opportunities.
• A culture built on trust, responsibility, respect, and long-term thinking.
• The chance to contribute to a team committed to sustainable productivity and customer success.

Job location

Southeast Europe Region Preferred location: Athens, Greece (other locations within the Southeast Europe region may be considered). This role requires regular travel within the region and occasional international travel.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.