Industry Customer Sales & Support Center OEM Customer Service Senior Representative

Grundfos; Asia; Hybrid; PEN 27,000 - 41,000; Full time

Job summary

Grundfos invites a seasoned Industry OEM Customer Service Senior Representative to join our global team in Pasig City. You will advise on commercial and technical queries, prepare offers, process orders, and collaborate with Sales, Finance, and Supply Chain across SAP and CRM systems to ensure timely, accurate support for key OEM customers.

The ideal candidate holds an associate's or bachelor's degree with 3+ years in Grundfos Customer Sales & Support, fluent English, and strong MS Office

Qualifications

• Associate's or bachelor's degree in Customer Services, Engineering, or equivalent.
• Minimum 3 years of Grundfos Customer Sales & Support Center experience with proven knowledge of business structure, processes, products, and key market needs.
• Excellent communication skills in written and spoken English with the ability to build strong relationships with internal and external stakeholders.
• High proficiency in MS Office applications and familiarity with SAP, CRM, and pricing tools.

Responsibilities

• Provide advanced commercial and technical advice on customer enquiries across multiple channels, creating and resolving RFI, RFQ, RFO, and RFC tickets to optimize response times.
• Create professional offers and quotations using advanced product and pricing knowledge, tracking them according to sales guidelines and managing pricing tools within SAP.
• Enter, verify, and release incoming orders while resolving order complexities such as price configurations, part numbers, lead time changes, and cancellations in collaboration with Sales, Finance, and Supply Chain.
• Deliver primary support for day-to-day and escalated Order-to-Delivery inquiries using SAP, CRM, QIP, and sales approval systems.
• Resolve customer complaints and quality issues using systematic analysis, and manage product return requests efficiently.
• Identify new business opportunities, promote digital tools adoption (Chat, GPC, MyGrundfos, Extranet), and support sales strategy meetings to enhance team competence and service levels.

Skills

Customer service

English proficiency

MS Office

Education

Associate/Bachelor's degree

Tools

SAP

CRM

Pricing tools

Job description

Are you passionate about delivering world-class customer service while leveraging deep product knowledge and commercial expertise to drive OEM customer success? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Industry OEM Customer Service Senior Representative, you will be actively contributing to an efficient and high-performing internal sales team, serving as a subject matter expert who delivers professional, timely resolutions across digital, telephone, email, and live chat channels for key OEM customers.

What you will be doing

As a key part of the Industry OEM Customer Service team, you'll create impact by building trusted customer relationships and driving operational excellence that directly strengthens our competitive position in the global OEM market.

Your main responsibilities include:

• Provide advanced commercial and technical advice on customer enquiries across multiple channels, creating and resolving RFI, RFQ, RFO, and RFC tickets to optimize response times
• Create professional offers and quotations using advanced product and pricing knowledge, tracking them according to sales guidelines and managing pricing tools within SAP
• Enter, verify, and release incoming orders while resolving order complexities such as price configurations, part numbers, lead time changes, and cancellations in collaboration with Sales, Finance, and Supply Chain
• Deliver primary support for day-to-day and escalated Order-to-Delivery inquiries using SAP, CRM, QIP, and sales approval systems
• Resolve customer complaints and quality issues using systematic analysis, and manage product return requests efficiently
• Identify new business opportunities, promote digital tools adoption (Chat, GPC, MyGrundfos, Extranet), and support sales strategy meetings to enhance team competence and service levels

What makes you a great fit

Above all, you are a customer-centric professional with strong commercial acumen, advanced SAP and order management expertise, and the ability to build trusting relationships while thriving in a fast-paced, multi-channel service environment. We would also imagine that you have an/a:

• Associate's or bachelor's degree in Customer Services, Engineering, or equivalent, with minimum 1-3 years of relevant work experience
• Minimum 3 years of Grundfos Customer Sales & Support Center experience with proven knowledge of business structure, processes, products, and key market needs
• Excellent communication skills in written and spoken English with the ability to build strong relationships with internal and external stakeholders
• High proficiency in MS Office applications and familiarity with SAP, CRM, and pricing tools

It is a plus if you also have:

• Experience promoting and training customers on digital self-service tools
• Background in OEM sales support or industrial pump applications
• Familiarity with master data management and approval workflow processes

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance, retirement benefit, and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

Job details

Workplace: Hybrid (office and home-working) Job Location: Pasig City, National Capital Region, Philippines Contract Type: Full-Time Employment Type: Regular

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

Grundfos Holding A/S Poul Due Jensens vej 7 8850 Bjerringbro, Denmark Tel.: [phone] | Fax [phone]