IT Onsite Support Engineer

Infosys; Lima Metropolitana; On-site; PEN 42,000 - 64,000; Full time

Job summary

Infosys is seeking an IT Onsite Support Engineer to provide end-user support and hands-on desktop lifecycle management in a client-focused environment in Lima. You will deploy Windows OS, administer endpoints, and collaborate with global teams to resolve hardware, software, and network issues.

The role requires 3–5 years in technical support, strong communication, and willingness to travel to client sites. Certifications in CompTIA A+/Network+ are preferred, with bilingual skills advantageous.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
• Minimum 3–5 years of experience in technical support, preferably onsite.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to work independently and solve problems effectively.
• Excellent time management and organizational skills.
• Valid driver's license and willingness to travel to client sites (preferred).
• Experience with industry-related technologies and relevant certifications (CompTIA A+, Network+).
• Bilingual or multilingual skills (country specific local language skills-preferred).

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
• Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Basic experience in supporting networks devices and servers in business environment.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMware Horizon, Intune etc.
• Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and Analytical skills
• Provide technical support to clients on-site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

Skills

Communication

Time management

Problem solving

Independent working

Interpersonal skills

Travel willingness

Language skills

Education

Bachelor's degree

Tools

Microsoft Intune

Autopilot

Active Directory

DHCP

DNS

VMware Horizon

Print and File share services

Hardware Break-fix

Job description

Role Description

The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Role Name: IT Onsite Support Engineer

Role Description

The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
• Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer, and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Basic experience in supporting networks devices and servers in business environment.
• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
• Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and Analytical skills
• Provide technical support to clients on-site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

Technical Experience

• Microsoft Client OS (Win 10, 11)
• Microsoft Intune & Autopilot
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
• Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to work independently and solve problems effectively.
• Excellent time management and organizational skills.
• Valid driver's license and willingness to travel to client sites (preferred).
• Experience with specific industry-related technologies.
• Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
• Bilingual or multilingual skills (country specific local language skills-preferred).

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.