Information Technology Support Specialist

BaryTech Deutschland GmbH; Osterreich; On-site; PEN 123,000 - 185,000; Full time

Job summary

BaryTech Deutschland GmbH in Leonding seeks an Information Technology Support Specialist for a full-time, on-site role. You will provide front-line help desk support for desktops, peripherals and standard software, resolving incidents promptly.

Responsibilities include diagnosing hardware/software issues, managing user accounts, documenting solutions, and maintaining IT asset inventory. You will collaborate with local and global IT teams to ensure secure, reliable IT services.

Qualifications

• Experience in technical support and help desk incident management.
• Ability to diagnose hardware/software issues on desktops and standard apps.
• Solid IT fundamentals: OS, networks, and basic security.
• On-site work in Leonding with hands-on hardware/software support.
• Preferred: IT certifications (e.g., CompTIA A+) or related education.
• Strong communication and teamwork skills.
• Structured documentation and asset management.
• Experience in multinational or consulting environments and ITIL knowledge is a plus.

Responsibilities

• Diagnose and troubleshoot hardware and software issues on desktops.
• Manage user accounts and access, escalate complex problems.
• Document solutions and maintain IT asset inventory.
• Support help desk operations and contribute to process improvements.
• Collaborate with local and global IT teams for reliable services.

Skills

Technical Support

Help Desk

Incident Management

On-site Support

Communication

Education

IT Certification or related education

Job description

Company Description

BaryTech is a multinational professional services company specializing in IT services and consulting, with offices across Europe and Asia, including Germany, Austria, Belgium, the Netherlands, France, Romania, India, and Bangladesh. The company supports clients’ digital transformation through comprehensive offerings in IT infrastructure, managed services, cloud solutions, security, and software development. BaryTech also delivers advanced silicon design and verification services, helping bring semiconductor designs to market efficiently. With a strong global presence and commitment to excellence, BaryTech empowers organizations to optimize their technology landscape and achieve long-term business growth. More information about services and solutions is available at https://barytech.com/services.

Role Description

The Information Technology Support Specialist role is a full-time, on-site position based in Leonding. The specialist will provide front-line technical support for desktop computers, peripherals, and standard software, resolving incidents and service requests in a timely manner. Day-to-day responsibilities include diagnosing and troubleshooting hardware and software issues, managing user accounts and access, and escalating complex problems when necessary. The role involves supporting help desk operations, documenting solutions, maintaining inventory of IT assets, and contributing to continuous improvement of support processes. The specialist will collaborate with local and global IT teams to ensure reliable, secure, and efficient IT services for all users.

Qualifications

• Strong Technical Support and Help Desk Support skills, with experience handling user requests and incident management.
• Proficiency in Troubleshooting and resolving issues related to desktop computers and standard office applications.
• Solid understanding of Information Technology fundamentals, including operating systems, networks, and basic security practices.
• Ability to work on-site in Leonding and provide hands-on support for hardware, software, and peripheral devices.
• Relevant education or certifications in IT (e.g., computer science, information systems, CompTIA A+, or equivalent) are preferred.
• Strong communication skills, customer-focused mindset, and ability to collaborate with cross-functional teams.
• Organized approach to documentation, asset management, and adherence to IT policies and procedures.
• Experience in multinational or consulting environments and knowledge of ITIL-based service processes are a plus.