IT Desktop Support Specialist

Everise; Molino; On-site; PEN 32,000 - 52,000; Full time

Job summary

Everise is seeking a Specialist – IT Desktop Support in Peru to provide comprehensive desktop support within the IT team. You will work closely with corporate technology staff and customers, handling Windows-based applications, Exchange, Active Directory, and remote access technologies.

The role requires managing user accounts, patching, imaging, and network concepts such as DNS and DHCP, with flexibility for overtime and potential management responsibilities.

Qualifications

• Bachelor’s degree in Computer Science from a four-year college or university with two to four years related IT experience
• Experience administering Windows-based applications and Exchange
• Knowledge of Active Directory, DNS, DHCP and remote access technologies

Responsibilities

• Provide IT desktop support at all levels to Everise staff and customers
• Support corporate technology team and on-site users
• Manage imaging, patching, and user accounts; assist with network concepts

Skills

Windows admin

Active Directory

Networking basics

Remote access

DNS/DHCP

On-call support

Communication

Education

Bachelor's degree in Computer Science

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:
The Specialist – IT Desktop Support works within the Everise Information Technology team in providing all levels of IT desktop support. The Specialist works closely with and provides support to the Everise Corporate Technology team members and their customers.

Job Requirements:

• Administration of Windows based applications of basic principles, theories, and concepts
• Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, creating file and print shares
• User desktop management with a working knowledge of system patch practices and imaging
• Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
• Working knowledge of Cisco based routing and switching IT Support to provide 24x7 on call production support

Qualifications:

• Bachelor’s degree in Computer Science from a four-year college or university with two to four years related experience in IT with a focus on desktop support and management or equivalent combination of education and experience
• Ability to manage multiple projects, activities and tasks simultaneously
• Flexibility to work overtime as required
• Management experience a plus
• Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.