ICT Support Analyst - Helpdesk

Beca; Asia; On-site; PEN 13,000 - 19,000; Full time

Benefits offered by this job

Professional development

Supportive work environment

Learning opportunities

Diversity and inclusion

Job summary

Beca is seeking an ICT Support Analyst to join our Jakarta IT Customer Service team. You'll provide end-user ICT support for Windows and cloud apps, triage incidents, and help staff adapt to new laptops and systems.

The role emphasizes troubleshooting, proactive knowledge sharing, and clear communication with clients and internal teams across Asia Pacific.

Qualifications

• 1–3 years' experience in IT Helpdesk or Desktop Support.
• Strong knowledge of Windows, M365, AD, Intune and security.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Provide 1st and 2nd line IT support for hardware and software.
• Manage incidents and service requests with timely updates.
• Explain technical details clearly to users at all levels.
• Maintain and share knowledge and documentation.
• Support transition to new laptops and branding.

Skills

Windows

Microsoft 365

Active Directory

Intune

Configuration Manager

User Management

Troubleshooting

Communication

Education

Experience in IT Helpdesk/Service Desk

Tools

Azure AD

Intune

Configuration Manager

Active Directory

Job description

## ICT Support Analyst - HelpdeskApply: Office Based: Jakarta, Indonesia: Full time: Posted Today: JR102255**The Opportunity**We are seeking a talented and self-motivated Helpdesk Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware and software solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines. Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business **Key Responsibilities*** Deliver a high-quality standard of service to internal and external clients* Manage, prioritize or escalate, Incidents and Service Requests aiming to maintain a high level of customer satisfaction* Promote and manage the sharing of knowledge and information* Provide timely and appropriate communications to clients, ICT team leaders and managers* Provide end-user IT support for hardware and software* Train and support Beca staff on Beca ICT Systems as appropriate* Participate professionally and enthusiastically within the team* Maintain relevant knowledge and documentation systems* Provide support on special projects as directed* Understands the broader team and manages escalations accordingly* Maintain positive working relationships even when the situation becomes difficult* Achieve team objectives through collective individual effort* Build rapport and communicate professionally with all team members and clients **About you*** 1-3 years' experience in IT Helpdesk, Service Desk, or Desktop Support.* Strong knowledge of Windows, M365, Windows, ntra ID, Active Directory, Configuration Manager, Intune, security, file and directory permissions, adding/deleting users, etc* Excellent troubleshooting, communication, and customer service skills.* A proactive mindset and passion for technology.* Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues* You enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge.* Good communication skills with the ability to listen effectively and communicate clearly with a range of people.* You’ll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications. Most of all, you’ll be eager to be part of the Beca story while establishing and progressing your IT career. **What we offer** A career with Beca will provide you with: * Professional development opportunities.* A supportive and caring work environment where you can bring your whole self to work.* Opportunities to learn from our industry experts and technical gurus across the Asia Pacific.* A highly supportive environment of sharing and collaboration.* Beca prides itself on supporting a diverse and inclusive culture**Apply now** Belong at Beca and make everyday better. Apply now!