Customer Support Manager

Motorola Solutions; Asia; On-site; PEN 67,000 - 99,000; Full time

Job summary

Motorola Solutions is seeking a Customer Support Manager in Jakarta, Indonesia to lead government service contracts and complex programs. You will drive contract renewals, proposals, forecasting, and service delivery performance, while developing account plans and collaborating with regional sales teams.

The role requires 8+ years in complex program management, cross-cultural leadership, and finance/budget stewardship. Travel up to 25% and experience with government customers are highly valued.

Qualifications

• 8+ years managing complex, large-scale programs.
• Delivery of mission-critical radio communications projects.
• Experience leading large cross-cultural multi-skilled teams.
• Divisional management experience.
• Financial, commercial and budget management experience.
• Understands Asia Pacific cultural diversity and complex deals.
• Executive presence and strong customer credibility.
• Experience with government contracting is preferred.
• Experience in multinational corporate environments.

Responsibilities

• Provide intense customer focus and satisfaction during lifecycle services delivery.
• Manage government contracts and partnerships responsible for service product delivery.
• Lead contract renewals, proposals, forecasting, and Statements of Work.
• Drive service billing, cost performance, and P&L results.
• Develop service account plans and long-term growth strategies.
• Collaborate with Sales teams to market integrated service programs.
• Travel up to 25% to support regional customer engagements.

Skills

Program management

Cross-cultural leadership

Executive presence

Forecasting & budgeting

Government sector experience

Job description

## Customer Support ManagerApply: Jakarta, Indonesia: Full time: Posted Today: R68183## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.## **Department Overview**Managed & Support Services - South Asia Sub Region## Job DescriptionThe Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products. The CSM manages government contracts with responsibility for successful delivery of Service products for Local government customers. Manages the relations with external partners responsible for delivering Service products to customers. Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals; overseeing contract P&L performance including meeting Service billing and cost performance goals. Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams. The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base. Must be willing to travel throughout the designated region.## Basic Requirements**Basic Requirements*** Ideally 8+ years experience in managing complex, large scale programs of work and team delivery.* Experience in the successful delivery of mission critical radio communications projects.* Experience in managing large, cross cultural multi-skilled teams.* Previous divisional management experience.* Financial, commercial and budget management experience.* Understands the cultural diversity within the Asia Pacific and the complexity of services-led deals* Highly credible with the customers* Served long-term customers and also needs to be comfortable in a culture of respect and integrity* Executive presence and be well-connected – Motorola is building our brand presence in this market and the competitors are strong* Prior experience with the government sector* Comfortable with a multinational organizational setting with regular interfacing to our international organization in EU and US## Travel RequirementsUnder 25%## Relocation ProvidedNone## Position TypeExperienced## Referral Payment PlanYes***EEO Statement***Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.