Hospitality Reservations Specialist

Elevatecareersnetwork; Arequipa; À distance; PEN 18 000 - 30 000; Plein temps

Avantages offerts par ce poste

Onboarding and training

Continuing education

Access to professional resources

Collaborative team environment

Résumé du poste

Elevatecareersnetwork is seeking a Hospitality Reservations Specialist in a remote role focused on researching, coordinating, and managing reservation requests for clients. You will communicate with clients and service providers, maintain accurate records, and uphold professional service standards in a remote environment.

The ideal candidate is organized, personable, and adept at researching information online, with strong communication and customer-service skills.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.
• Strong follow-up and problem-solving abilities.
• Previous hospitality, reservations, customer service, or related experience is helpful but not required.

Responsabilités

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, activities, and available options.
• Coordinate reservation details based on client preferences.
• Review confirmations and documentation for accuracy.
• Communicate relevant reservation information and updates.
• Assist with modifications and special accommodations.
• Maintain organized client records.
• Track outstanding requests and follow up appropriately.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions.
• Maintain professional service standards throughout the client experience.

Connaissances

Communication

Customer service

Attention to detail

Organizational skills

Multitasking

Online research

Web-based systems

Professional demeanor

Follow-up

Hospitality experience

Description du poste

We are seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering professional service while ensuring reservation information and client preferences are handled accurately.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Qualifications

• Strong communication and customer-service skills
• Excellent attention to detail
• Good organizational and multitasking abilities
• Comfortable researching information online
• Ability to learn web-based systems and platforms
• Professional and dependable
• Strong follow-up and problem-solving abilities
• Previous hospitality, reservations, customer service, or related experience is helpful but not required

Position Highlights

• Onboarding and training provided
• Continuing education opportunities
• Access to professional resources and online systems
• Collaborative team environment

Hospitality Reservations Specialist Arequipa, Peru