Hospitality Reservations Specialist

Elevate Careers Network; Arequipa; Remote; PEN 124,000 - 186,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Continuing education opportunities

Ongoing professional development

Access to online systems

Job summary

Elevate Careers Network seeks a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests in a 100% remote environment.

The role emphasizes professional service, accurate handling of information, and strong client communication. Onboarding, training, and ongoing education are provided to support growth in a collaborative team setting.

Qualifications

• Excellent communication and customer-service abilities.
• Strong attention to detail and organization.
• Able to learn web-based systems and research information online.
• Professional and dependable with good follow-up and problem-solving.

Responsibilities

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, activities, and available options.
• Coordinate reservation details based on client preferences.
• Review confirmations and documentation for accuracy.
• Communicate relevant reservation information and updates.
• Assist with modifications and special accommodations.
• Maintain organized client records.
• Track outstanding requests and follow up appropriately.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions.
• Maintain professional service standards throughout the client experience.

Skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Online research

Web-based systems

Professionalism

Follow-up

Problem-solving

Job description

We are seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering professional service while ensuring reservation information and client preferences are handled accurately.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Qualifications

• Strong communication and customer-service skills
• Excellent attention to detail
• Good organizational and multitasking abilities
• Comfortable researching information online
• Ability to learn web-based systems and platforms
• Professional and dependable
• Strong follow-up and problem-solving abilities
• Previous hospitality, reservations, customer service, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Continuing education opportunities
• Ongoing professional development
• Access to professional resources and online systems
• Collaborative team environment