Global CRM Assistant Manager (Maternity Leave Cover)

Aqua Expeditions; San Isidro; Presencial; PEN 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and benefits

Award-winning company

Collaborative team

Resumo da oferta

Aqua Expeditions in Peru is seeking a Global CRM Assistant Manager to support the Global CRM Manager in developing strategies that strengthen customer acquisition, retention, and satisfaction. Based in Peru, this role turns customer data into actionable insights, improves Zoho CRM workflows, and helps teams make data-driven decisions.

You will drive data quality, segmentation, deduplication, and reporting across Reservations, Sales, Marketing, and Operations while collaborating with partners to

Qualificações

• Experience supporting CRM strategies, customer acquisition, retention, or journey initiatives.
• Strong knowledge of CRM data management, including data cleaning, deduplication, segmentation, and data quality improvement.
• Ability to gather user needs and translate them into practical workflows, views, and process improvements.
• Experience using Zoho CRM and features such as layout rules, Canvas, Blueprints, or Wizards.
• Ability to create and analyze CRM reports for Marketing, Sales, and Reservations teams.
• Clear communication and training skills to support users across departments.
• Collaborative, organized, and service-oriented approach to working with business teams and technical partners.

Responsabilidades

• Support CRM strategies that boost customer value, guest satisfaction, and operational efficiency.
• Improve customer knowledge through segmentation, data cleaning, and deduplication; measure data quality.
• Design simpler workflows and views using Zoho CRM features.
• Provide day-to-day CRM support and training across Reservations, Sales, Marketing, Finance, and Operations.
• Propose ways to improve customer data collection across touchpoints.
• Help create CRM reports to track Marketing, Sales, and Reservations performance.
• Collaborate with departments and the technical partner to ensure CRM effectiveness.
• Support transformation projects and keep CRM documentation up to date.

Conhecimentos

CRM strategy

Data cleaning

Data deduplication

Segmentation

Zoho CRM

Blueprints

CRM reporting

Training & support

Cross-functional collaboration

Ferramentas

Zoho CRM features

Descrição da oferta de emprego

At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience.

OUR VISION:

To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.

OUR MISSION:

Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around

immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.

4 CORE VALUES:

A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.

Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.

U: We believe in UNITY, and prioritize effective teamwork.

A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.

Sounds great – what’s the role in a nutshell?

The Global CRM Assistant Manager supports the Global CRM Manager in developing and delivering customer relationship management strategies that strengthen customer acquisition and retention, enhance guest satisfaction, and improve operational efficiency. Based in Peru and reporting to the Global CRM Manager in Singapore, this role turns customer data into useful insights, improves the Zoho CRM user experience, and helps teams make better business decisions.

Your passion is:

• CRM Strategy: Supporting company-wide strategies that increase customer value, improve guest satisfaction, and strengthen operational efficiency.
• Data Quality and Customer Insights: Improving customer knowledge through segmentation, data cleaning, record deduplication, and the measurement and optimization of data quality and quantity.
• Zoho CRM Optimization: Gathering user needs and working with the Global CRM Manager to design simpler workflows and views using Zoho CRM features such as layout rules, Canvas, Blueprints, and Wizards.
• User Support and Training: Serving as a first point of contact for day-to-day CRM requests and training users across Reservations, Sales, Marketing, Finance, and Operations.
• Customer Data Collection: Proposing ways to improve customer and client data collection across every touchpoint, from Marketing and Sales to Reservations and Operations.
• Reporting and Analysis: Helping create CRM reports to track and analyze Marketing, Sales, and Reservations performance and initiatives.
• Cross-functional Collaboration: Working closely with all departments, the Global CRM Manager, and the technical development partner to ensure the CRM operates effectively across the organization.
• Transformation Projects and Documentation: Supporting projects that create business opportunities throughout the customer journey and keeping CRM process and feature documentation up to date.

What are we looking for?

• Experience supporting customer relationship management strategies, customer acquisition, retention, or customer journey initiatives.
• Strong knowledge of CRM data management, including data cleaning, record deduplication, segmentation, and data quality improvement.
• Ability to gather user needs and translate them into practical workflows, views, and process improvements.
• Experience using Zoho CRM and features such as layout rules, Canvas, Blueprints, or Wizards.
• Ability to create and analyze CRM reports for Marketing, Sales, and Reservations teams.
• Clear communication and training skills to support users across different departments.
• A collaborative, organized, and service-oriented approach to working with business teams and technical partners.

Why You'll Love Working With Us:

• Competitive salary and benefits package.

• Be part of an award-winning, worldwide company at the forefront of technological innovation.
• Collaborate with a passionate and dedicated team.
• Make meaningful contributions that drive our company's success.