(fluent English) Customer Support Consultant (Remote)

Y-Axis; Callao; Hybrid; PEN 144,000 - 216,000; Full time

Benefits offered by this job

Flexible remote work

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our remote team. You will handle emails and chat to assist customers with billing, usage guidance, and technical issues, while escalating complex bugs to engineers as needed. The role emphasizes empathy, problem solving, and building lasting relationships.

Join a global, multilingual environment with flexible remote work, USD compensation, and opportunities for growth within a leading SaaS support organization.

Qualifications

• Excellent English communication skills (spoken and written).
• At least 2 years in customer support or equivalent experience.
• Basic troubleshooting skills.
• High emotional intelligence and empathy.
• Tech-savvy; able to test and troubleshoot basic technical issues.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Reliable home office setup with stable internet.

Responsibilities

• Deliver outstanding customer support via emails and chat.
• Resolve inquiries related to billing, how-to-use, technical issues and bugs.
• Create reports to maintain feedback up to date.
• Escalate complex issues to engineers as needed.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.

Skills

English Communication

Customer Support

Troubleshooting

Emotional Intelligence

Analytical Thinking

Research Skills

CRM Systems

iOS/Android Troubleshooting

Tools

CRM Systems

Job description

(fluent English) Customer Support Consultant (Remote) at SupportYourApp

Full Time

Start Date

Immediate

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Experience

2 year(s) or above

Skills

• English Communication
• Customer Support
• Troubleshooting
• Emotional Intelligence
• Analytical Thinking
• Research Skills
• CRM Systems
• iOS/Android Troubleshooting

IT Services and IT Consulting

Description

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Lets see what it takes.

What you will do

• Deliver outstanding customer support via emails and chat
• Resolve customer’s inquiries related to billing, how-to-use, technical issues and bugs
• Create reports to maintain feedback up to date
• Escalate complex issues to engineers as needed
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

What you need to succeed in this role

• Excellent English communication skills (both spoken and written)
• At least 2 years of experience in customer support is a must
• Basic troubleshooting skills
• High emotional intelligence and empathy
• Tech-savvy, able to test and troubleshoot basic technical issues
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus

• Experience with iOS/Android devices
• Used to high workload
• Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to cooperate fully remote
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long‑lasting cooperation
• Greenhouse conditions for self‑development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 2VB

Responsibilities

Deliver high-quality customer support via email and chat, resolving inquiries related to billing, technical issues, and bugs. Maintain customer relationships and elevate complex technical problems to engineers while meeting KPIs.