Jr. Customer Success Manager (Remote)

Process Street; Lima Metropolitana; A distancia; PEN 202.000 - 302.000; Jornada completa

Descripción de la vacante

Process Street in an early-career Customer Success role invites you to build trusted relationships, onboard customers, and guide them through implementation while learning from an experienced team.

This fully remote position supports US-based customers on Pacific Time hours, with opportunities to grow in a no-code automation platform that values impact, ownership, and flexible work across time zones.

Formación

• Experience directly with customers or clients
• Strong written and verbal communication skills
• Ability to learn product quickly and adapt to customer needs

Responsabilidades

• Build trusted relationships with customers and learn how each one works
• Plan and guide new customers through implementation, onboarding, and training
• Support existing customers by answering questions and highlighting new features
• Contribute to in-product guides, webinars, and Help Center
• Work with other departments to incorporate customer feedback into the product roadmap
• Identify expansion and referral opportunities through relationships
• Track key metrics like churn and time to value
• Experiment with AI and tools to help customers work smarter
• Maintain Delighting Customers as a core value

Conocimientos

Customer relationships

Communication

Problem solving

Descripción del empleo

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission:

To make recurring work fun, fast, and faultless for teams everywhere.

Our culture:

Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.

If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You'll be one of the people closest to them, helping them get real value from the product and grow with us over time. Some customers start small and grow into huge, multi-departmental rollouts, and you'll be a central player in making that happen. No two customers look the same, and that's the fun part.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

About You

• You bring real customer experience! You’ve worked directly with customers or clients before and loved it.

You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.

• You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it.
• You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you.
• You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better.
• You experiment with AI and new tools. You’re already using AI and automation to get things done, and you’re constantly leveling up. You’re curious about technology, you tinker, and you bring that energy to helping customers build creative, complex workflows.
• You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you.
• You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!
• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
• Social time – Regular coffee chats, games, story-telling, house tours (only if you're comfortable), and more to build connections.
• Generous health insurance for US employees and their families.
• Equity for all full-time roles.
• A chance to shape how companies around the world run through the future of no-code automation.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

We care about addressing everyone correctly. Feel free to add your personal pronouns to be shared with the hiring team.