ENG: IT Fieldsupport Engineer (m/f/d) / Austria

Fks IT; Osterreich; Hybrid; PEN 127,000 - 155,000; Full time

Benefits offered by this job

Free Lunch

Sports Facilities

Team Events

No Dress Code

Good Connections

Onboarding

Training

No All-In Contract

Discounts

Modern Office

Additional vacation

Job summary

FKS Austria is seeking an IT support specialist to join our international team in Austria. You will handle inquiries via tickets or phone, analyze issues, and provide initial solutions while guiding users in IT systems.

You will also help order hardware, manage on-site infrastructure, and keep user accounts secure. The role offers modern office, team events, and opportunities to learn with ongoing training.

Qualifications

• Completed IT-focused apprenticeship or equivalent professional experience.
• Experience with Windows, MS Office, macOS and iOS environments.
• Fluent German and English, written and spoken.

Responsibilities

• Receive and triage IT support inquiries via ticket system or phone.
• Analyze issues and provide initial solutions to users.
• Support and instruct users in IT systems.
• Order hardware and support on-site infrastructure.
• Manage user accounts and access rights centrally.
• Install and configure hardware and software, including licensing.
• Contribute to innovative solutions at the production site.

Skills

IT support

Customer service

German language

English language

Education

IT apprenticeship

Tools

Windows

MS Office

macOS

iOS

Job description

Who we are

FKS Austria is a traditional and crisis-proof family business that specialises in IT services. As a dynamic and agile team, we specialise in IT in-house support for our customer, one of the leading beverage manufacturers from Austria with headquarters in Fuschl am See. The customers valuate our services and our integration into their organisation for almost 20 years now.

What to expect

• International environment with innovative technical solutions and a modern workplace with campus flair
• Acceptance and processing of IT support inquiries via a ticket system or telephone
• Analysis of inquiries and provision of an initial solution to the users
• User support and instruction of users in IT systems
• Ordering hardware and on-site infrastructure support
• Centralized management of user accounts and access rights
• Installation and configuration of hardware and software as well as licensing
• Innovative specialized solutions at the production site
• An annual gross salary of EUR 36.500 (based on full-time employment, 38.5 hours per week); significantly higher salary is possible depending on relevant qualifications/ experience.

What you provide

• Completed apprenticeship with a focus on IT or professional experience in the field of IT
• Experience in the Microsoft (Windows & MS Office) and Apple (macOS & iOS) environments
• Communicative personality with a strong service and customer orientation
• Independent, careful and responsible way of working
• Good knowledge of German and English, both written and spoken
• Nice to have additional common languages

What we offer

• Free Lunch
• Sports Facilities
• Team Events
• No Dress Code
• Good Connections
• Onboarding
• Training
• No All-In Contract
• Different Discounts
• Modern Office
• additional vacation