Document Verification Officer

Velora; Asia; On-site; PEN 26,000 - 34,000; Full time

Job summary

Velora is seeking an Immigration Compliance Specialist to verify travel documents for guests on flights under MOU and High-risk categories, ensuring regulatory compliance and preventing fraudulent entries. You will support operations and authorities, prepare offloading reports, and brief teams on breaches related to document verification, contributing to safe and compliant travel experiences.

The role requires attention to detail, strong communication, and experience at a major international

Qualifications

• Secondary level education with related qualification in Document Verification or Aviation Security.
• Minimum 2 years’ experience in Document Verification and Immigration Compliance.
• Minimum 1 year experience in airport operations at a major international airport.

Responsibilities

• Assess and verify travel documents of guests on all flights covered under MOU & High-risk.
• Identify trends of fraudulent activities in relation to travel documents.
• Prepare reports to facilitate immigration appeals and revoke penalties.
• Assist operations and local authorities in handling inadmissible guest cases.
• Brief operations on breaches related to document verification.
• Prepare offloading reports for guests offloaded from flights and submit to local authorities.

Skills

Document Verification

Immigration Compliance

Aviation Security

Education

Secondary level education with qualification related to Document Verification or Aviation Security

Job description

Select how often (in days) to receive an alert:

To verify travel documents and ensure compliance to the regulatory requirements related to flights with MOU & high-risk as well as preparation and submission of offloading reports to protect the organization from heavy penalties and infringements which may be imposed by various immigration authorities and avoid inconvenience to guests. Deliver exceptional guest service; safe and professional guest handling; and provide operational excellence during regular & irregular operations in compliance with the UAE laws, regulations, other applicable standards, company procedures with utmost focus on safety, security and guest convenience.

Accountabilities

• Assess and verify travel documents of guests travelling on all flights covered under MOU & High-risk category and ensure regulatory compliance to identify fraudulent documents with the resultant detection of prospective illegal immigrants and facilitators
• Identify trends of fraudulent activities and practices in relation to travel documents
• Prepare reports with facts and justifications to facilitate immigration appeals to revoke penalties issued to the company
• Assist operations team and local authorities in dealing with cases of inadmissible guests based on sensitivity of the case and various regulatory requirements
• Brief operations team regarding cases of breaches and incidents linked to document verification of guests
• Prepare offloading report for guests offloaded from flights and submit to local authorities

Education & Experience

• Secondary level education with additional qualification related to Document Verification or Aviation Security
• Minimum 2 years’ experience in Document Verification and Immigration Compliance
• Minimum 1 year experience in airport operations at a major international airport