Customer Support Bilingüe 40 Horas | Inglés Avanzado

ECLERX PERU S.A.C.; Lima Metropolitana; On-site; PEN 24,000 - 36,000; Full time

Benefits offered by this job

Payroll enrollment since training

Private health coverage

Career growth in a global company

Two rotating rest days per week

Night shift bonus

Job summary

eClerx Peru S.A.C. is seeking a dedicated bilingual Customer Support Agent to join its logistics and international services operations in Lima. You will handle customer inquiries in English and Spanish and strive to meet service level targets.

This onsite role offers 40 hours per week with rotating shifts, private health coverage, and opportunities for growth in a global company.

Qualifications

• Fluency in English C1 (oral and written)
• Minimum 1 year of customer service experience
• Availability to work onsite (40 hrs/week, rotating shifts between 8 am – 12 am)

Responsibilities

• Handle inbound and outbound communications with professionalism (Only Customer Service).
• Provide support in both English and Spanish as required.
• Meet response time, resolution, and quality metrics.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

High school diploma

Job description

We are seeking a dedicated Bilingual Customer Support Agent to join the operations of a leading global company, providing essential support in logistics and international services. If you enjoy helping people, building connections, and turning conversations into solutions, this role is the perfect fit for you!

Your main responsibilities

• Handle inbound and outbound communications with professionalism (Only Customer Service).
• Provide support in both English and Spanish as required.
• Meet response time, resolution, and quality metrics.

What do you need to apply?

• Fluency in English C1 (oral and written).
• Minimum 1 year of customer service experience.
• Availability to work onsite (40 hrs/week, rotating shifts between 8 am ? 12 am).
• High school diploma (technical or university studies a plus).

Benefits

• Competitive salary + performance incentives + night shift bonus
• Payroll enrollment since training
• Private health coverage
• Career growth in a global company
• Two rotating rest days per week

Learn more about us

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 14,000+ people across its global sites in the US, UK, Italy, Germany, and Singapore, along with its delivery centers in India and Thailand. For more information, visit eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.