Casual Visitor Experience Supervisor Team Member

Learning & Skills; Casual; Presencial; PEN 88.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Local Government Pension Scheme

Staff development

Wellbeing support

Staff discounts

Descripción de la vacante

Hopetown Darlington site under Darlington Borough Council is seeking a Casual Visitor Experience Supervisor Team Member to lead a retail and admissions team, delivering exceptional customer service and acting as an ambassador for the venue.

You will train staff, devise rotas, monitor KPIs, drive ticket and merchandise sales, and create visually engaging displays with high energy and a can-do attitude.

Formación

• Experience in visitor services or retail environments.
• Proven ability to train and motivate a team.
• Excellent communication and problem-solving skills.
• Flexible hours including weekends and holidays.

Responsabilidades

• Lead a retail and admissions team to deliver customer service excellence.
• Train, supervise and rota team members effectively.
• Drive ticket and merchandise sales and monitor KPIs.
• Create outstanding visual merchandise displays.

Conocimientos

Customer service

Team leadership

Communication

Descripción del empleo

Casual Visitor Experience Supervisor Team Member (Ref: POS015411)

Hours and Pay

Salary £14.14 - £14.36 per hour Salary Band £20,001 to £30,000 Post Type Casual / Seasonal / Bank / Permanently Variable hours Hours Per Week As and when required

Job and Application details

Categories Arts / Tourism / Culture

Directorate N/A Published Date 09/09/2026 Closing Date 24/09/2026

RESTRICTED - INTERNAL APPLICANTS ONLY

Hopetown Darlington extends across a 7.5-acre site and encompasses a wagon themed play park, an immersive time travel experience ride, and even includes a gallery to watch live engineering in action. In addition, visitors can enjoy touring exhibitions, a reimagined state of the art museum and entertaining festivals and events for the whole family.

A spacious café and shop are also part of this incredible site which is steeped in Darlington's rail heritage and will offer a family day out like no other. Hopetown Darlington is seeking inspired and driven individuals who can bring personality, energy and enthusiasm to the team.

The Visitor Experience Supervisor will not only support the duty managers but will lead, motivate and inspire a retail and admissions team. Customer service excellence will be at the top of your agenda, adopting an 'above and beyond' approach to visitors.

Leading by example is crucial and a can-do attitude and focussed approach is essential. Your versatile skills will range from training the team and problem solving, to devising rotas, driving ticket and merchandise sales, along with monitoring KPIs and creating outstanding visual merchandise displays.

You will bring high energy, positivity, and a creative flare to this dynamic, front facing role. You will act as an ambassador for Hopetown Darlington delivering exceptional customer service with your team.

Benefits

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Staff equality forums
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

For detailed information on this role, please refer to the Role Profile and Person Specification.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.