Bilingual Roadside Support Call Center Agent

24 Hours Group; Cajamarca; On-site; PEN 40,857 - 61,286; Full time

Job summary

24 Hours Group is seeking an Office-based Call Center Agent in Cajamarca, Peru. The agent will handle inbound calls from customers for towing and roadside assistance services, requiring excellent communication skills and sound judgment.

The role demands multitasking and the ability to work in a fast-paced, emergency-response environment. The position requires a Senior High School graduate, fluency in both English and Spanish, and is full-time for shifts aligned with Pacific Standard Time (PST).

Qualifications

• Must be a Senior High School graduate or higher.
• Bilingual proficiency in English and Spanish is required.
• Prior experience in customer service or call centers is preferred.
• Must be comfortable using computers and CRM systems.
• Proficiency in Google Maps for dispatch coordination is needed.

Responsibilities

• Handle high volume of inbound customer calls for towing and roadside assistance.
• Collect accurate service details and provide timely information.
• Coordinate with dispatch and service providers for effective service.
• Document customer interactions and service requests.

Skills

Bilingual proficiency in English and Spanish

Strong verbal and written communication skills

Comfortable using computers and CRM software

Proficient in Google Maps

Ability to provide quick solutions

Capable of multitasking and maintaining professionalism

Education

Senior High School graduate or equivalent

Bachelor’s degree (preferred)

Tools

CRM software

Call center applications

Job description

24 Hours Group is seeking an Office-based Call Center Agent in Cajamarca, Peru. The agent will handle inbound calls from customers for towing and roadside assistance services, requiring excellent communication skills and sound judgment.

The role demands multitasking and the ability to work in a fast-paced, emergency-response environment. The position requires a Senior High School graduate, fluency in both English and Spanish, and is full-time for shifts aligned with Pacific Standard Time (PST).