Bilingual Call Center Agent - Towing & Roadside (Piura)

24 Hours Group; Piura; Vor Ort; PEN 111.600 - 167.400; Vollzeit

Zusammenfassung

24 Hours Group in Piura, Peru, is seeking a full-time Call Center Agent to handle incoming customer requests for towing and roadside assistance services. Your main responsibilities include assessing customer needs, providing accurate information, and coordinating with dispatch to ensure timely assistance.

The ideal candidate will be fluent in both English and Spanish, have a strong customer service background, and be proficient with CRM applications. Availability for rotating shifts, including nights and weekends, is required.

Qualifikationen

• Must be available to work full-time on a Pacific Standard Time (PST) schedule.
• Bilingual proficiency in English and Spanish is required.
• Prior experience in customer service or call centers is preferred.

Aufgaben

• Handle a high volume of inbound calls from customers.
• Assess customer needs and provide appropriate towing or roadside assistance solutions.
• Coordinate with dispatchers to ensure timely service.

Kenntnisse

Bilingual English and Spanish

Strong verbal communication

Proficient in CRM software

Quick decision-making

Customer service experience

Ausbildung

Senior High School graduate or equivalent

Bachelor's degree

Tools

Google Maps

CRM software

Jobbeschreibung

24 Hours Group in Piura, Peru, is seeking a full-time Call Center Agent to handle incoming customer requests for towing and roadside assistance services. Your main responsibilities include assessing customer needs, providing accurate information, and coordinating with dispatch to ensure timely assistance.

The ideal candidate will be fluent in both English and Spanish, have a strong customer service background, and be proficient with CRM applications. Availability for rotating shifts, including nights and weekends, is required.