Account Manager

Playtech; Santa Anita; Presencial; PEN 168.000 - 269.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus scheme

Professional growth opportunities

Descripción de la vacante

Playtech is seeking an Account Manager to join our team in a dynamic gaming environment. You will manage day-to-day commercial contacts with Playtech customers and collaborate with internal stakeholders to drive revenue growth.

You will leverage KPI analysis, benchmarks, and market insights to recommend strategic actions, develop account management tools, and ensure customers utilize new Playtech products.

Formación

• 2+ years experience in Customer Services/Customer Support B2B.
• Fluent in English, Spanish and Portuguese.
• Experience with a software or internet company in a relevant position.
• Detail-oriented, self-managed and a team player.

Responsabilidades

• Manage day-to-day commercial contact between Playtech customers and internal stakeholders.
• Drive customer performance and revenue growth through KPI analysis and benchmarks.
• Coordinate interfaces across project management, translation, finance, compliance, and legal teams with customers.
• Maintain detailed customer relationship data and communicate regularly with colleagues.
• Attend exhibitions and events and provide customers with appropriate marketing materials.

Conocimientos

Account management

KPI analysis

Client relationships

Cross-functional coordination

Negotiation

Multilingual (English/Spanish/Portugu

Herramientas

CRM systems

Descripción del empleo

Your influential mission. You will...

• Be on top of customer business models, including marketing strategies (e.g., bonuses, admin usage).
• Manage day-to-day commercial contact between Playtech customers and internal stakeholders.
• Drive customer performance and revenue growth through strategic recommendations using KPI(s) & benchmark analysis.
• Promote tasks internally, including development requests and initiation of new projects.
• Assist the Regional Director in working on group-wide deals.
• Ensure customers are aware of and utilize new Playtech products.
• Provide customers with appropriate marketing materials for promoting all products.
• Maximize revenues and profits through existing products and channels by developing account management tools.
• Maintain excellent relationships with each Playtech customer through regular communication and meetings.
• Coordinate the interface of Playtech's project management, translation, finance, compliance, and legal processes with customer's equivalent staff.
• Maintain detailed customer relationship information and share regularly with colleagues/management.
• Develop new marketing initiatives with customers.
• Maintain detailed information on Playtech competition in the online market for regular feedback into the team.
• Provide first-level business support and act as an escalation point for technical issues.
• Attend exhibitions and events.
• Conduct operational audits.

Components for success

• Are highly self-motivated and can work well autonomously.
• Possess a high level of emotional intelligence (EQ) and are passionate about the gaming industry.
• Have excellent written and spoken English, Spanish and Portuguese skills.
• Have experience managing or working with international and external customers.
• Have experience with a software or internet company in a relevant position.
• Are detail-oriented, self-managed, a team player, and capable of multitasking.
• Are service and business-oriented with excellent interpersonal skills.
• Have strong analytical and problem-solving abilities.
• Have knowledge of internet advertising (an advantage).
• Can prioritize and manage client engagements effectively.
• Have proven negotiation skills.
• Have a background in managing legal contracts and documents (an advantage).
• Have proven ability to manage multiple client relationships and grow revenues.
• Have an interest in and knowledge of sports, betting, casino games, and poker.
• Understand IT platforms, systems, and development processes.
• Are good with numbers.
• Have experience in the online gaming industry.
• Have at least 2 years of experience or background in Customer Services/Customer Support B2B.

You’ll get extra points for

• Knowledge of internet advertising.
• Background in managing legal contracts and documents.
• Proven ability to manage multiple client relationships.
• Interest in and knowledge of sports, betting, casino games, and poker.

Thrive in a culture that values

• A competitive salary and bonus scheme.
• A fantastic team culture.
• Opportunities to work in the gaming industry with one of the top teams in the sector.
• Professional growth and educational development opportunities.
• An inclusive environment where differences are celebrated, and everyone is encouraged to be themselves at work.

Account Manager Team

Join our dynamic team and be part of a great business unit that values innovation, collaboration, and growth. Our team is dedicated to pushing the boundaries of the gaming industry and delivering exceptional results for our clients.

Playtech is an equal opportunities employer. Our mission is welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.